About this Account Engineer role at MKS Instruments
A Day in Your Life at MKS:
Achieve sales objectives within accounts assigned. Provide a technical service to meet customer satisfaction. Build continuous relationships with customers through effective key account management. Develop new business opportunities and value-added services to customers’ processes. Liaise with internal stakeholders to coordinate activities in ensuring all customer requirements are met.
You Will Make an Impact By:
- Ensure you achieve sales target and sales development as annual plan.
- Responsible for accounts under responsibilities and as assigned.
- Looking for and contribute to developing a new business opportunity within assigned accounts to achieve sales target.
- Ensure that all customer processes from Atotech are performing to the customer satisfaction in terms of quality and efficiency including cost control.
- Implement the continuous process improvement to meet or exceed customer expectation in terms of quality and efficiency.
- Provide timely, thorough and professional response to any existing problem in the customer process.
- Communication and liaise with PMMs and internal stakeholders for any technical issues, business opportunity, competitor information and misc.
- Responsible for all technical communication between all Atotech department and customers, attending all required technical meetings and communicating activities to appropriate people and all information from other regions, product specialists, etc. must be approved by the product marketing manager before being given to the customer.
- Provide technical support and share information among sales team by providing technical assistance, consumption trends, competitor analysis and discovering other opportunities
- Recommend quality or process improvement measure to immediate superior.
- Additional responsibility: “Safety remains the number one priority by making it an integral part in all activities; Ensure all work is completed safely & in compliance with laws, regulations & Atotech standards. Demonstrate ongoing visibility at sites & consistent interaction with staff and contractors at all levels”.
- Perform miscellaneous job-related duties as assigned.
Skills You Bring:
- Graduated in Chemical Engineering, Industrial Chemistry, Electroplating or related field
- 4 years’ experience in sales or technical support in the chemical industry
- Experience in Electroplating is an advantage
- Good written and verbal communication skills in English as well as technical or business writing
- Business-level proficiency in Chinese is a major plus
- Computer literacy
- Own a car and be able to work up-country
#LI-DNI
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role
