Facility:

Mathile Center for Mental Health and Wellness

Department:

Patient Access - Emergency Department

Schedule:

Full time

Hours:

40

Job Details:

Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency.

Department Specific Job Details:

• ​Shift
  • 38 hours per week
  • (2) 9-hour shifts (7:30am-5pm) and (2) 10-hour shifts (7:45am-6:15pm)
  • Every 3rd weekend
  • Will float to Main ED, South ED and Huber Heights location

Education

• High school diploma or GED required

Experience

• Customer service (front desk/patient facing)
• Healthcare (preferred)