If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Essential Duties and Responsibilities:

• Serve as a representative of the university’s academic mission, upholding integrity, professionalism, and a student-first approach.
• Perform all job functions on-campus in Winter Park, Florida, may include nights and weekends.
• Maintain a thorough understanding of academic programs, policies, and student success strategies.
• Provide leadership and mentorship to academic advisors through regular one-on-one coaching and professional development.
• Manage team workflow and priorities to exceed individual, team, and institutional performance metrics.
• Ensure consistent advisor availability and responsiveness to meet evolving student and departmental needs.
• Oversee onboarding, training, and continuous development of advising staff.
• Conduct quarterly and annual performance evaluations for team members.
• Analyze and present data-driven reports on student engagement, retention, and advising effectiveness.
• Collaborate on process improvements and system enhancements to optimize advising services.
• Foster a culture of accountability, ownership, and continuous improvement within the team.
• Facilitate effective communication and collaboration across departments to support student success.
• Ensure compliance with all federal and state regulations, including Title IV, accreditation standards, Full Sail University policies and procedures, and other regulatory requirements related to academic advising and student support.
• Adhere to FERPA (Family Educational Rights and Privacy Act) by maintaining strict confidentiality of students and university information.

Other Responsibilities:

• Demonstrate a strong commitment to Full Sail University’s mission and values.
• Build student-centric relationships that support the achievement of academic success, promote personal and professional development, and foster a sense of community.
• Adhere to university attendance and conduct standards.
• Attend and contribute to departmental and university meetings.
• Support university initiatives and special projects as assigned.
• Perform other duties as assigned by leadership.

Supervisory Responsibilities:   ☒YES             ☐  NO

If YES, then the below applies in addition to those listed in Essential Duties and Responsibilities:

• Recruits, interviews, hires, and trains staff in their department.

• Oversees the schedules and responsibilities of staff in their department.
• Provides constructive and timely staff performance evaluations. 
• Follows established guidelines for employee disciplinary action as determined by Full Sail policies and procedures.

Competencies:

• Strong knowledge of academic advising practices, student support and development, customer care practices, and higher education compliance.
• Demonstrated success in leading teams and achieving performance goals.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational, analytical, and time management abilities.
• Proficiency in student engagement strategies and advising best practices.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Commitment to diversity, equity, and inclusion in student support services.

Education and/or Experience:

• Bachelor’s degree in Education, Counseling, Higher Education Administration, or a related field required.
• Minimum three (3) years of experience in academic advising or student services, with at least one (1) year in a leadership or supervisory role.
• Experience in a higher education institution with a large student population preferred.

Certificates, Licenses, Registrations:  

• N/A

Computer/Equipment Skills:

• Proficiency with CRM platforms (e.g., Salesforce, CampusVue)
• Strong Microsoft Office Suite and presentation skills.
• Comfortability navigating cloud-based systems and learning new software platforms.
• Ability to navigate digital communication platforms.

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alphanumeric data into a computerized system often while listening on the telephone. (May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds.)

Full Sail is an Equal Opportunity Employer.