RBC Insurance, through its operating entities, provides a wide range of travel, life, health, home, auto, wealth and insurance products and solutions. Also, it offers creditor and business reinsurance services to both individual and group clients. We are one of the largest insurance companies within a Canadian bank and among the fastest growing insurance organizations in the country. RBC Insurance employs more than 3,200 employees around the globe and is the brand name for the insurance operating entities of Royal Bank of Canada.

Your application will be reviewed for consideration across multiple positions with responsibilities aligned to those described in this job posting.

What is the opportunity?

We are seeking winter co-ops across several Sales Support roles (including but not limited to the following: Claims Initiative Specialist, Customer Service Representative, Sales Operation, Sales & Distribution, etc.). Be part of a professional and tenured Insurance sales team where your knowledge will grow within the months that you will be with us. Tasks will be varied and challenging. Anything from calling Advisors to running insurance illustrations and reports. Your fresh outlook and skills will be a welcome addition to the region.

What will you do?

• Performing research and providing answers for customer generated inquiries.
• Contributing to defined projects or tasks under direct supervision.
• Documenting processes or upgrading existing procedure manuals.
• Developing product or service knowledge and competence in tools and business processes used in the department.
• Client correspondence, conducting telephone personal contacts (TPC’s), emails
• Caseload reassignments, and distributing follow-up reports to the Claims Specialists
• Updating all systems with caseload changes and follow-up dates
• Reviewing files for existing offsets and pursuing offsets, as required
• Calling regarding policies that have been issued but not settled.
• Courtesy calls to Advisors
• Helping to create newsletters
• Run Illustrations and analyze
• Run reports to assist with sales
• Attending webinars and making follow up calls

What do you need to succeed?

Must have:

• Working towards a Bachelor or Master’s degree in finance, Business Administration, Economics, CFA, or other related field 
• Strong personal skills and the ability to work effectively independently and within a team environment
• Professional written and verbal communication skills
• Good analytical, communication and problem-solving skills
• Highly organized with good attention to detail and very high level of accuracy
• Ability to prioritize, handle multiple tasks under pressure and meet time-sensitive deadlines
• Ability to think critically and “outside the box”

Nice to have:

• Knowledge and an understanding of business administration
• Proficient in the full suite of Microsoft Products, including Excel (including using Excel as a tool for financial analysis) Word, PowerPoint
• Previous experience working with a Financial/Insurance Institution

Please note: 

To be eligible for these student positions, you must either: 

• Be returning to school after the work term end-date; or 
• If you are not returning to school (i.e. are graduating immediately after the work term), you must require the full work term as a mandatory component to graduate successfully

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact 
• Work in a dynamic, collaborative, progressive, and high-performing team 
• Flexible work/life balance options

RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.