At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position Summary

The Account Specialist is an entry-level role responsible for providing basic customer support and maintaining customer relationships under the guidance of supervisors. The position focuses on executing assigned tasks, delivering quality customer service, and achieving individual performance objectives while developing professional and functional competencies.

Key Responsibilities

Customer Management

• Maintain and manage basic customer relationships to support business objectives.
• Respond to routine customer inquiries and provide appropriate assistance or service.
• Escalate complex customer issues to supervisors or senior team members when necessary.
• Ensure accurate recording and maintenance of customer information.

Customer Support & Service

• Provide timely and professional support to customers.
• Assist in resolving customer concerns within established procedures and guidelines.
• Support customer satisfaction initiatives through consistent service delivery.

Performance & Execution

• Achieve assigned individual performance goals and objectives.
• Execute assigned activities and tasks according to established processes.
• Follow management direction and implement agreed action plans.

Collaboration

• Work cooperatively with colleagues and other departments to support day-to-day operations.
• Participate in team meetings and contribute to routine business activities.
• Share relevant customer information with internal stakeholders when appropriate.

Reporting & Administration

• Prepare basic reports and maintain required documentation.
• Track activities and update records accurately and on time.
• Support administrative tasks as required.

Decision Making & Problem Solving

• Operate within defined guidelines and standard operating procedures.
• Exercise limited independent judgment on routine matters.
• Seek guidance from supervisors when facing unfamiliar or complex situations.

Leadership Expectations

• Primarily serves in a support role rather than a leadership capacity.
• Demonstrates willingness to learn and develop professional skills.
• Contributes positively to team objectives and organizational culture.

Required skills

• Bachelor's degree or above.
• 2~4 years of Sales experience in Consumer Goods are preferred.
• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Basic proficiency in Microsoft Office applications.
• Experience working in a collaborative team environment.

Core Competencies

• Customer Focus
• Communication Skills
• Teamwork & Collaboration
• Accountability
• Learning Agility
• Basic Problem Solving
• Service Orientation

Legal Entity

Vision Care

Job Type

Regular

How to Apply

https://www.careers.jnj.com/ - Search position number “R-089585” - Apply

Application Documents

Free-form resume AND cover letter is required (in Korean).

Application Deadline

by September 8th

Notes

• Preference will be given to individuals subject to national veterans’ benefits and persons with disabilities upon submission of relevant documents as per applicable laws.
• Only candidates who pass the resume screening will be notified individually. However, notifications may be delayed due to company circumstances.
• If any false information is found in the application documents, the hiring may be canceled even after the offer is confirmed, and future applications may be restricted.
• Submitted documents will not be returned and will be deleted upon request.

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