In This Role

You will plan and execute user experience research that helps product teams understand customer needs, evaluate experiences, and make informed product decisions. You will manage research engagements from intake and study planning through participant recruitment, research execution, analysis, and presentation of actionable insights. Your work will include rapid research, usability testing, early concept evaluation, customer journey research, and mixed-methods studies designed to identify opportunities for improving the user experience. You will partner closely with product management, design, engineering, and other cross-functional stakeholders to translate research findings into clear recommendations that influence product direction and detailed experience design. You will also help establish research goals, metrics, hypotheses, and research frameworks while ensuring studies follow appropriate privacy, accessibility, and security practices.

Responsibilities

Research Planning & Execution

• Create and drive research plans and roadmaps for product and feature areas with guidance from UX Research leadership and product stakeholders.
• Manage research engagements from intake through study execution, analysis, recommendations, and presentation of findings.
• Define research problems, objectives, success criteria, and appropriate methodologies based on business and user needs.
• Select and apply qualitative and quantitative research methods, including mixed-methods approaches.
• Conduct rapid research, early concept testing, usability testing, and iterative design-phase research.
• Guide multi-person research efforts and coordinate research activities across cross-functional teams.
• Conduct discovery of existing research and customer data to inform research plans and avoid duplicative work.

Usability & Customer Research

• Conduct usability testing to identify experience issues, opportunities, and areas for improvement.
• Research customer needs, behaviors, motivations, and journeys to inform product strategy and experience direction.
• Develop customer profiles and audience understanding based on research findings.
• Assess the user journey from awareness and adoption through retention.
• Leverage existing customer feedback, surveys, product data, NPS, usability measures, and other available sources to complement primary research.
• Conduct research that helps product teams identify customer problems and opportunities before defining solutions.

Participant Recruitment & Research Programs

• Develop research recruitment strategies, screeners, and participant criteria.
• Recruit and coordinate participants for research studies and programs.
• Assist with planning and executing larger-scale customer research and learning events.
• Develop participant communications and research correspondence.
• Review surveys, interview guides, discussion guides, and other research instruments for quality and compliance.

Analysis & Insights

• Analyze qualitative and quantitative research data to identify patterns, themes, and actionable insights.
• Synthesize and distill research findings into clear recommendations for product teams.
• Translate research insights into opportunities that can influence product direction and detailed experience design.
• Create compelling research presentations and communicate findings through clear data, customer stories, and evidence.
• Develop industry and vertical trend insights that can help product teams anticipate future customer needs and opportunities.

Cross-Functional Partnership

• Partner with product management, design, engineering, and other disciplines to integrate research into product development.
• Collaborate with stakeholders to establish user experience goals, signals, metrics, and success criteria.
• Educate and mentor cross-functional partners on research methodology, rigor, and the value of customer research.
• Provide templates, question libraries, screeners, discussion guides, and other tools that enable product teams to conduct better research.
• Influence product decisions by clearly communicating research findings and recommendations.

Research Quality, Privacy & Security

• Apply appropriate privacy, accessibility, and security considerations throughout research planning and execution.
• Review research instruments and participant engagement materials for privacy and security compliance.
• Remove personally identifiable information from research outputs.
• Apply appropriate sensitivity labels and access controls to research deliverables.
• Follow approved tools and processes for secure research data collection, storage, recordings, and datasets.
• Incorporate security and trust considerations into user research and experience recommendations.

Required Qualifications

• Bachelor's degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field and 2+ years of User Experience Research experience; OR
• Master's degree in one of the above or a related field and 1+ year of User Experience Research experience; OR
• Equivalent combination of education and experience.
• 4+ years of experience conducting usability testing.
• 4+ years of experience screening and recruiting research participants.
• 5+ years of experience writing and reporting research insights.
• Experience with qualitative and quantitative research methodologies.
• Experience conducting research that informs product direction and user experience design.
• Strong analytical and problem-solving skills with the ability to synthesize research data into actionable insights.
• Strong written, verbal, and presentation skills.
• Ability to collaborate effectively with product, design, engineering, and other cross-functional stakeholders.
• Experience managing research projects from planning through execution and delivery of findings.
• Ability to clearly communicate research findings and recommendations to stakeholders.

Preferred Qualifications

• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field and 2+ years of UX Research experience; OR
• Master's degree in one of the above or a related field and 3+ years of UX Research experience; OR
• Bachelor's degree in one of the above or a related field and 5+ years of UX Research experience; OR
• Equivalent combination of education and experience.
• 1+ year of relevant experience within the technology sector.
• 1+ year of experience applying research methods that influence both product direction and detailed experience design.
• Experience leading or owning a rapid research program.
• Experience conducting early concept testing and design-phase usability research.
• Experience with mixed-methods research.
• Experience researching customer journeys, adoption, and retention.
• Experience translating research findings into product recommendations and measurable experience improvements.
• Experience developing research frameworks, templates, screeners, discussion guides, or question libraries.
• Experience working in highly collaborative, cross-disciplinary product environments.
• Familiarity with privacy, accessibility, data protection, and secure research practices

Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $50.00 to $55.00 USD per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

Location and Work Arrangement

Remote within the United States.