Nordstrom has an exciting opportunity on the HR Operations & Analytics Program Management team for a Senior Program Manager, Tech  to drive initiatives that deliver significant value to Nordstrom and our employees. The role reports to the Sr Manager, Program Mgmt for Tech HR Ops & Analytics. Our team is responsible for delivering on the Nordstrom vision to be as renowned for our employee experience as we are for our customer experience.  As a Sr. Program Mgr, Tech, you will work closely with cross-functional teams to develop, design, build, and launch technology solutions in support of this vision, specifically by supporting workforce management systems and driving enablement of AI technologies across HR.   

A day in the life…  

• Consult internal partners on effective utilization of technology to support their processes 

• Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools 

• Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions 

• Hold HR and Technology stakeholders accountable to design principles  

• Collaborate with technology teams and business leaders to enable core capabilities and deliver business value  

• Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level 

• Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making 

• Manage stakeholder expectations while supporting governance and service delivery model 

• Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems 

• Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives 

• Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur 

• Prioritize feature opportunities and develop backlog, supporting the roadmap  

• Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams   

• Engage with vendors to influence SaaS product roadmap  

• Benchmark with industry peers  

• Utilize research and usability sessions to validate feature design  

• Drive technical and non-technical root cause analysis for underperforming business KPIs 

• Manage special projects and perform other related duties as assigned  

You own this if you have…  

• 5+ years of successful program, project, or product management experience with demonstrated successful delivery of SaaS solutions 

• 4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment 

• 3+ years of configuration-level Workday experience (HCM & Scheduling) preferred 

• Experience managing stakeholder relationships 

• Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms 

• A proven track record of consistent and measurable delivery of large cross-functional and high-profile initiatives  

• Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas 

• Familiarity with agile development frameworks and tools (e.g., Jira) 

• Possess a strong level of knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)  

• Strong analytical and problem-solving skills 

• Strong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences 

• Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self-manage projects 

Location:

This is a hybrid role requiring the selected candidate to working onsite four (4) days per week and live within a commutable distance of Nordstrom's corporate offices in Seattle, WA.