Service Volunteer

Time commitment -Minimum 4 Hours

Please note, this will be based across Bedford Borough and Central Bedfordshire 

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role

As a Service Volunteer, you will play an important role in supporting young people accessing Aquarius services in Bedford. Working alongside our practitioners, you will provide practical and emotional support through one-to-one sessions, group activities and community events. This is a rewarding opportunity to make a positive difference while developing new skills within a supportive and inclusive team. Full training, regular supervision and ongoing guidance will be provided throughout your volunteering journey.

Key Duties

• Support practitioners during one-to-one sessions with service users.
• Assist with the delivery of groups, activities and workshops.
• Provide practical support, including accompanying people to appointments where appropriate.
• Help organise and support community events and engagement activities.
• Act as a positive ambassador for Aquarius and Waythrough.
• Build positive, professional relationships with service users and colleagues.
• Maintain accurate communication and report back on agreed tasks.
• Adhere to organisational policies, professional boundaries and confidentiality at all times.
• Attend training, supervision and team meetings as required.

About You

Your voice matters. We actively encourage applications from people with lived experience and from diverse backgrounds, as we believe that different perspectives strengthen our work and help us better support our communities. We are committed to equality, diversity, and inclusion and strive to create a welcoming, accessible, and supportive environment where all volunteers can thrive and make a meaningful difference.

We're looking for someone who is enthusiastic, reliable and passionate about supporting others. You'll be a good communicator with strong organisational skills and enjoy working both independently and as part of a team. You will be non-judgemental, able to maintain professional boundaries and committed to the values of kindness, courage and respect. An interest in supporting young people and a willingness to learn through training and supervision are essential, while good IT and written communication skills will help you succeed in the role.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: