Your role and responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is: Onsite #LI-Onsite

This role is contributing to the Automation Measurement & Analystics Business. Position is based at Petaling Jaya, Malaysia.

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.

• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.

• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.

• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

Qualifications for the role

• Bachelor's degree in Electrical Engineering, Instrumentation, Mechanical Engineering, or related technical field with minimum 3-5 years in field service, installation, and maintenance of analytical/process instrumentation systems.

• Proven experience supervising subcontractors and managing site operations and experience with customer-facing technical support and troubleshooting.

• Strong troubleshooting and diagnostic capabilities for analytical equipment. Basic understanding of sampling systems and process instrumentation principles.

• Proficiency in documentation, technical reporting, and data analysis.

• Familiarity with ABB analyzer product lines and functionality.

• Ability to communicate technical information clearly and negotiate effectively with clients and contractors and capability to resolve complex technical issues independently.

• Meticulous attention to maintaining accurate records and following procedures.

Join a global leader in power and automation technology with opportunities to make a tangible impact on customer operations and drive technical innovation across the region.

Benefits

We also offer our employees the following benefits:

• Attractive remuneration along with incentives based on performance

• Comprehensive medical and insurance coverage

• Learning, development programs

• hybrid/flexible work practices

• Inclusive and safety-driven work culture

More about us

The Measurement & Analytics Division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division’s portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing ‘before’ and ‘after’ values, enabling efficient operations and environmental sustainability through measurement.

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