Senior Workato Integration Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide.

Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are seeking a skilled and experienced Senior Workato Integration Engineer to join our IT / Enterprise Applications team. This role is responsible for designing, building, and scaling enterprise integrations across Five9’s business application ecosystem using Workato, while establishing the integration standards and best practices that support the company’s continued growth.

The ideal candidate will have a minimum of 5 years of integration experience, a Workato certification, deep technical expertise across modern integration patterns and security practices, and the ability to lead technical discussions with both architects and business stakeholders.

The position requires working hours that overlap with the US Pacific time zone, where our Technology teams are primarily based.

Key Responsibilities

• Design, build, and maintain enterprise-grade integrations and automations using Workato across Five9’s business application ecosystem.
• Define and maintain integration standards, reusable patterns, and design guidelines so integrations remain scalable and maintainable as systems evolve.
• Standardize error handling across recipes, including retry logic, dead letter queues, compensating transactions, alerting, and logging.
• Optimize Workato recipes for performance and cost, minimizing unnecessary API consumption and job usage.
• Build and support integrations across Five9’s business application ecosystem.
• Design and implement secure authentication patterns (OAuth 2.0, JWT, SAML, API keys, certificates) and manage secrets in accordance with least privilege principles.
• Design an enterprise integration architecture and lead technical discussions with architects and business stakeholders.
• Troubleshoot complex, cross-system production issues and drive them to resolution.
• Improve the quality and consistency of integration and data documentation, leveraging AI tools such as Copilot where appropriate.
• Evaluate and incorporate Workato’s AI capabilities, including MCP, Workato Genies, and Agent Studio, into Five9’s automation strategy where appropriate.
• Mentor other integration engineers and help grow the team’s technical capabilities.
• Stay current with Workato platform updates, integration best practices, and emerging AI-driven automation capabilities.

Key Requirements:

• Minimum of 5 years of hands-on integration experience.
• Workato certification required (e.g., Workato Automation Pro or higher).
• Strong hands-on experience with REST APIs, including HTTP methods, authentication, pagination, rate limits, webhooks, and JSON payloads.
• Experience designing reusable, versioned APIs and integrations that remain maintainable as systems evolve.
• Strong understanding of authentication and security practices, including OAuth 2.0, JWT, API keys, Basic Auth, SAML, certificates, secret management, encryption, and least privilege access.
• Proficiency working with JSON and XML, including parsing, transformation, and mapping of complex payloads.
• Experience with data transformation, including mapping, filtering, aggregation, cleansing, deduplication, and schema conversion.
• Working knowledge of SQL, including querying databases, troubleshooting, and relational data models.
• Experience implementing robust error handling, including retry logic, dead letter queues, compensating transactions, alerts, logging, and graceful failure handling.
• Understanding of event-driven architecture, including webhooks, event streams, asynchronous processing, and message-based integrations.
• Familiarity with common integration patterns, including request/response, publish/subscribe, polling, batch processing, ETL, orchestration, and choreography.
• Experience with, or strong interest in, business applications such as Salesforce, NetSuite, GCP, UKG, Deel, Ramp, Jira, Freshservice, and Coupa is a big plus.
• Familiarity with Workato’s emerging AI capabilities, including MCP, Workato Genies, and Agent Studio, is a big plus.
• Experience with version control and CI/CD practices for integration development is a plus.
• Familiarity with monitoring and observability tooling for integration health and performance is a plus.
• Awareness of data privacy and compliance considerations (e.g., GDPR, SOC 2) as they relate to integrations is a plus.
• Strong analytical, troubleshooting, and communication skills, with the ability to lead technical discussions and mentor other engineers.
• Ability to work independently and collaboratively across a distributed, global team.

Why You’ll Love This Role:

• You will play a key role in shaping how Five9’s core business systems connect and scale through modern integration and automation technology.
• You will work at the forefront of Workato’s evolving AI capabilities, including agentic automation and enterprise AI use cases.
• You will collaborate with cross functional teams across the enterprise while helping define the integration standards that power the company’s growth.
• If you enjoy solving complex, cross-system problems and building resilient, scalable integrations, this role offers strong technical depth and growth opportunities.