The Opportunity 

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering User Experience experts with the resources to solve critical problems for the future of our business, which is why we need you.  

The Senior User Experience (UX/UI) Designer will be part of the Asia Segment Experience Design community and will be a champion for conceiving and conducting user research, interviews and surveys, translating them into concepts, wireframes, functional prototypes, for usability testing and iteration. You will work closely with both the regional and local market PO and teams to develop and evolve great customer and agent experiences.

What motivates you?   

• You obsess about customers, listen, engage and act for their benefit  
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes  
• You thrive in teams, and enjoy getting things done together  
• You take ownership and build solutions, focusing on what matters  
• You do what is right, work with integrity and speak up  

• You share your humanity, helping us build a diverse and inclusive work environment for everyone  

We are looking for someone with:  

Technical

• At least 5 years of dedicated UX design experience designing complex solutions for complete digital environments. 
• Proficiency in designing complex digital solutions for mobile, tablet, and desktop platforms.
• Extensive experience in user-centered design processes, usability testing methodologies, and accessibility standards.
• Strong knowledge of creating scalable design systems and large-platform interfaces using tools like Figma.
• Familiarity with HTML5, CSS3, and JavaScript is a plus.
• Ability to lead cross-functional collaborations with engineering, product management, and CX, service design teams.
• Expertise in developing design strategies aligned with business goals and user insights.
• Deep understanding of human-centered design principles to champion user needs across projects.

• Passion for helping teammates, sharing knowledge and experience, and learning from them 
• Openness to receiving feedback and constructive criticism 
• Demonstrable skills in illustration, photography, or diagrammatic expertise and iconography are an advantage.

Communication

• Excellent and effective communication and persuasive skills are required.
• Excellent command of spoken and written English, Cantonese, and Mandarin.

Qualifications

• Bachelor's Degree in Design, Psychology, Human-factors or similar discipline. 

On the job you will: 

• Apply conceptual thinking to create world-class digital services across multiple platforms, smartly bringing together user needs, business goals and technical realities.
• Translate concepts into designs that illustrate simplicity despite system complexity.
• Be a storyteller – A critical element of all our roles is to deliver insights about people and behavior – verbally and visually in a way that generates empathy, emotion, and engagement from the client and design team. 
• Facilitate client’s problem statement definition by validating product assumptions, advocating for the customer’s perspective, and taking into account the business objectives 
• Conduct discovery and research to understand the business, and the customer, create service blueprints, journey maps, personas 
• Work directly with customers and prospects through observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts 
• Take smart risks and champion new ideas 

• Identify design problems through in-depth analysis of research and ideate elegant solutions and customer experience 
• Translate concepts into wireframes and mockups that lead to intuitive user experiences, optimized for a wide range of devices and interfaces. 
• Rapidly test and iterate your designs, using storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping. 
• Collaborate with other team members and stakeholders and bring them along at every step of the design process 
• Work closely with development teams to ensure that design specifications are implemented 

• Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and brand strategists, and hardware and software developers 
• Actively shares knowledge and experience, and mentors other members of the design team to support collective growth.

Our commitment to you   

• Our mission; to be a part of making Decisions Easier and Lives Better  
• A leadership team dedicated to your growth and success  

• A bold ambition and set of goals to be a leader in driving transformation in our industry  
• Our best. Every day.  

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].