Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

• Coordinate the Risk Analytics team's tasks and ensure adherence to established turnaround times and SLAs; manage projects assigned to the team; Ensure quality of all team outputs.

• Resolve complex service issues by responding to escalation calls and other department personnel.

• Maintain awareness of member client fraud trends and suggest internal procedure changes to Risk Analytics Manager to remain efficient.

• Acts as a subject matter expert and represents the team at system/project meetings as well as industry forums.

• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.

• Maintains productive relationships with all internal stakeholders including Fraud Operations, Risk Management, Product, Retail, Finance as well as external vendors.

• Create and deliver BI reporting to develop thorough reporting for senior leadership, boards, and examiners.

• Work closely with a designated client list to ensure efficient and effective fraud mitigation through various communication channels such as calls and emails.

• Uses advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.

• Translates recommendations into communication materials to present to colleagues for peer review and mid-to-upper-level management effectively. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Continually supervise department workflow to ensure time-sensitive functions are meeting department standards.

• Acts as a subject matter expert and represents the team at system/project meetings as well as industry forums.

• Advise internal contacts on sensitive issues and recommend client procedures and new product developments.

• Creating and deploying root cause analyses for various issues as they arise.

• Manage process documentation and communication both within the team and with the appropriate external parties.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and resolves appropriate data hygiene techniques to apply.

• Consults external clients and internal staff on fraud detection and prevention matters, inquiries, and solutions to meet client and business needs. Writes rules, builds custom solutions for clients, and monitors fraud for their client group.

• Identifies risk exposure associated with fraud trends that have the potential to cause financial losses and poor member experience in client portfolios to determine if mitigation measures are necessary.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Collaborates with other internal teams to serve as client advocate for fraud and risk items and special projects or mitigations.

• Responsible for reporting risks identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within your work area's scope, including, but not limited to Information Security risks.

• Regular and reliable attendance is required. Some on-call work is required. This position may require early/late hours and availability during weekends to ensure client support on fraud monitoring or mitigation.

• Remain current with industry and client fraud trends.

• Perform other duties as assigned.

Qualifications

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.