Design and execute comprehensive test strategies covering end-to-end workflows, integrations, and event driven systems

Ensure accuracy and reliability of AI generated conversations, call summaries, and data capture across varied scenarios

Contribute to and maintain QA documentation, standards, and the organizational knowledge base

Partner with Product and Engineering to influence requirements, design decisions, and release readiness

Drive continuous improvement by identifying gaps in processes, tooling, and test coverage

Dig into technical problems and write clear, detailed, and repeatable defect reports

Conduct exploratory testing to evaluate robustness and functionality of products.

Work with QA engineers to increase automation coverage of features based on business priorities and risks

Demonstrate attention to detail and organization in all aspects of work

Bachelor’s degree in Computer Science or a related field, or equivalent practical experience

7+ years of experience in software quality assurance, including ownership of complex feature areas

Experience developing and executing test strategies for end to end workflows

Exposure to AI driven systems, conversational interfaces, or data driven automation preferred

Ability to quickly learn new products, technologies, and business domains

Experience validating AI or ML assisted features, including non deterministic outputs and regression risks

Advanced expertise in manual testing methodologies and test case design for complex systems

Strong experience testing APIs, webhooks, and third party integrations

Experience testing event driven architectures and downstream data delivery

Familiarity with compliance driven workflows, auditability, and data traceability

Strong analytical and problem solving skills with attention to detail

Excellent written and verbal communication skills, including clear defect documentation

Ability to influence development teams and advocate effectively for quality initiatives