Job Title

Senior Manager – Taiwan IFM Platform

Job Description Summary

The IFM Platform Technical Lead– Taiwan rreporting to the IFM Operations Lead –Taiwan, the position is a based in Taipei, Taiwan and forms a key part of the senior leadership team in Taiwan market. Working closely with and in support of the IFM Taiwan Operations Lead, the personnel will also support and supplement the leadership activities of the IFM business line within Taiwan, including business development, people and performance management, commercial and financial performance and strategic / organizational level development and support. The position supports the wider IFM and GOS business within Taiwan as a trusted adviser, thought leader / subject matter expert and active contributor in the field of operational facilities and workplace management.
As a people and performance manager, the position will require active and ongoing support for engineering operations and directs vendors and subcontractors. Utilizes advanced skills to provide technical advice on the preventive maintenance and corrective repair of buildings, industrial systems, vehicles, equipment and grounds to the on-site team and IFM Operation Lead in Taiwan.

Job Description

Responsibilities

• Ensure on-site team operates in Complying with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety.
• Supporting platform operations, provides technical and procedural training of coworkers and subcontractors.
• Supporting the new business development, plan the preventive maintenance while working on the RFP project.  Including Monitors fire alarms, HVAC, and plumbing to ensure operation of equipment is within design capabilities and achieves environmental conditions prescribed by client.  Coworking with vendors for proper quotations based on the clients’ facilities
• Provide necessary assistant for vendor on boarding during the transition.  Ensure all the operations in line with plan once the operation of the new client go live.
• Responds quickly to emergency situations, summoning additional assistance as needed.
• Assist as needed with routine preventative maintenance functions (filter changes, belt replacements, water treatment, etc.)
• Ability to perform work independently after being given specific instructions.
• Must be able to work effectively with other team members and safety conscious environment.
• Follow company and customer rules and guidelines.
• Respond to customer requests.
• Provision of technical and management level support to in-country peers and colleagues on as-needed basis.
• Act as a secondary point of local escalation in case of requirement for immediate support or assistance to any of the local accounts and engagements.
• Carry out periodic “health” and “status” checks on the in-country accounts and assignments and report up to regional level GOS IFM management group on the status, activities, incidents and risks as observed or identified as needed.
• Maintain positive working relationships and engagements with other Taiwan based GOS IFM leaders and managers – requiring regular outreach and contact on an appropriately frequent basis.
• Maintain positive working relationships and engagements, on behalf of GOS team, with the wider non-GOS related C&W business in Taiwan
• .Bring forward and apply a high degree of meaningful technical expertise and thought leadership to improve and develop operational and business processes and procedures.

 

Other – Key Responsibilities

• Work to achieve the aligned operational goals and objectives for the business, including consistent delivery and successful completion of the assigned outcomes and achievements throughout the employment term.
• Actively engage, develop, and support effective business relationships with clients, colleagues, management, direct and indirect reports, and the wider GOS and IFM community
• Proactively develop and manage stakeholder relationships and have the capacity to deal with ambiguity and solve complex problems.
• Assist with support of key operational and functional pillars of the IFM business including but not limited to – risk, compliance, and governance, procurement (including supply chain management), technical and engineering services, safety, environment and sustainability, partnership management and other areas of operational focus as required. 
• Engage and operate as part of the senior business leadership team within the GOS community, support and participate in wider business level engagement and activities.
• Support other assigned initiatives, duties and projects as may be allocated from time to time (subject to reasonable capacity, capability, and alignment).

Qualifications & Requirements

• College Graduate (Engineering i.e., mechanical, or Electrical or any related courses)
• IFM property Management experience for commercial offices (At least 10 years)
• High IFM and Technical knowledge particularly in equipment’s and engineering (mechanical, electrical and such)
• Knowledgeable in equipment’s such as genset, UPS, BMS, FDAS, etc Certification on Safety Training would be an advantage. 
• Additional certification in three or more of the following: HVAC, electrical, mechanical, HVAC and refrigeration systems, process controls, mechanical power transmissions, painting, plumbing, carpentry, or engine repair.
• Certifications/licenses as may be required by local or state jurisdictions.

 

 

 

INCO: “Cushman & Wakefield”