About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Role and Responsibilitiess

General

Is directly responsible for the day to day key processes in his/her area of work

Assists his/her supervisor in executing the day to day operational requirements

Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model

Attends all scheduled training sessions

Actively offers operational, employee and customer (internal and external) related feedback to management

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule

Departmental

Ensures the work area is ready for service with pre- and post service checks completed; assists in preparation of mise-en-place

Directs colleagues and takes responsibility for quality and sequence of service in his/her work area; takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner

Is thoroughly familiar with wines and menu items and able to compose and recommend suitable menu progression and wine pairing; upsells sensitively

Provides genuine hospitality and recognition, acts as host/hostess in the work area. Keeps abreast of events in the hotel and promotes services and products

Engages in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur

Specific Responsibilities and Tasks

General

Adheres to the hotel's code of conduct and grooming & hygiene standards

Is seen as working hands-on, assists colleagues in crunch times; Walks the talk

Actively participates in briefings and meetings

Maintains a clean and orderly work area and promotes a safe working environment

Performs any additional duties as assigned

Departmental

Handles service of large tables, VIPs and private events

Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner

Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented

Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner

Assists in supplies requisitions according to established procedures

        Four Seasons Service Culture Standards

Four Seasons Core Standards

                   

                    General                                                                     

                    Front & Lobby Areas

                    Problem Resolution

                    Heart of the house / Employee dining

                    Heart of the house / Staff locker rooms

                   

                    Departmental

                    Room Service

                    Private Bar

                    Guest Room Amenities

                    Bar & Lounge

                    Restaurant Service

                    Pool & Beach Staffed                                             

                    Pool & Beach Food & Beverage

                    The Kids Experience

                   

Compliance Policies

Confidential, Privacy and Proprietary Data Statement

Our Policy Against Harassment

Electronic Systems Policy