Address:

Develops, promotes, manages and supports daily card production, inventory planning, fulfillment, and vendor coordination for payment cards and related collateral. Working with internal teams and third-party partners, the role uses data, performance metrics, and industry knowledge to improve service delivery, optimize inventory strategies, strengthen controls, and contribute to long-term planning and continuous improvement.

Your key responsibilities will include:

• Monitor daily card production, personalization, collateral printing, inventory, and fulfillment activities to ensure service levels, quality standards, and timelines are met.
• Oversee and manage inventory for card plastics, chip modules, chip milling/embedding, and collateral for credit and debit card production and fulfillment; prepare projections and forecasts for dailies and reissues to ensure materials are ordered accurately and on time.
• Analyze production volumes, inventory levels, forecast variances, order trends, and service results to identify risks, issues, and improvement opportunities.
• Track external partners performance using key measures such as output, on-time delivery, order accuracy, defects, backlog, capacity, and SLA adherence.
• Support third-party governance routines, including performance reviews, issue tracking, risk assessments, corrective actions, and escalations.
• Maintain vendor documentation, risk registers, issue logs, audit evidence, control records, inventory validation records, invoice audit materials, and DRP materials to support governance, compliance, and operational readiness.
• Prepare dashboards, scorecards, forecasts, and recurring reports to help drive planning, performance monitoring, and management decision-making.
• Work with internal teams and external service providers to resolve production, inventory, fulfillment, reporting, and service issues.
• Support the Card Operations budget by reviewing contracts, service schedules, pricing, invoices, accruals, and cost centers for card plastics, collateral, and related services to support financial accuracy, compliance, and cost control.
• Provide subject matter guidance on card production, inventory practices, service provider arrangements, and third-party governance processes.
• Contribute to initiatives that improve service delivery, third-party partner performance, inventory planning, risk management, operational efficiency, and alignment with the Bank’s risk appetite and risk culture.

What you bring:

• 4–6 years of experience in forecasting, inventory management, banking operations, payments, third-party service coordination, manufacturing, or a related field.
• Knowledge of card manufacturing, personalization, fulfillment, inventory planning, print operations, or card operations.
• Strong analytical and problem-solving skills, with the ability to interpret operational, inventory, financial, SLA, and risk data.
• Advanced Excel skills, including pivot tables, dashboards, reporting, and forecasting models.
• Experience with forecasting, demand planning, scenario analysis, inventory optimization, and long-range planning.
• Experience with Power BI or similar tools to build reports, visualize trends, and monitor performance.
• Experience coordinating third-party governance, performance monitoring, operational controls, issue tracking, and escalations.
• Strong communication, collaboration, relationship management, and influencing skills.
• Knowledge of payments, card operations, TSYS, G+D, card issuance platforms, or related processes is an asset.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.