Lead the Chinese Locale Campaign Operation function for the Makro PRO platform by owning operational delivery, localization quality, and final approval of all Chinese campaign content and artwork across Web & App. The role serves as the overall owner of Chinese campaign operations, ensuring language accuracy, localization quality, operational readiness, and successful campaign delivery. During the team build-up phase, the Section Manager operates as a player-coach, leading hands-on translation, campaign setup, artwork QA, stakeholder management, and team development while establishing SOPs, quality standards, and scalable operational processes.

1. Operational Leadership & Delivery

• Own Chinese Locale for the in-app campaign operations, ensuring accurate, on-time, first-time-right go-live across Web & App.
• Set operational priorities, allocate work, and manage the Chinese Locale queue and team capacity during peak campaign periods.
• Act as the escalation point for Chinese Locale operational and content issues.
• In the initial phase, work hands-on as a player-coach on translation and campaign set-up.

2. Language Quality, Artwork QA & Final Sign-off

• Perform final QA sign-off for all Chinese campaign content and artwork (AW) before go-live, ensuring language accuracy, campaign correctness, typography, layout consistency, and brand compliance.
• Review translated artwork (AW) for wording, tone of voice, line breaking, character spacing, text overflow, and overall visual presentation.
• Define and maintain Chinese content standards, localization glossary, typography guidelines, and tone of voice.
• Provide final approval for all Chinese-localized campaign content and artwork prior to release.
• Coordinate with the Artwork Localization team member, Graphic Designer team, and related stakeholders to ensure consistent localization quality.

3. Process, Quality & Performance Management

• Define, standardize, and continuously improve SOPs and quality-control frameworks for Chinese Locale set-up and content operations.
• Track team KPIs - accuracy, on-time delivery, turnaround time, and issue resolution.
• Identify operational gaps and localization / platform limitations; drive tool and workflow improvements with cross-functional partners.
• Team Leadership & Development
• Build, manage, and develop the Chinese Locale set-up team; coach on skills, ownership, and career growth.
• Manage capacity, allocation, hiring, and onboarding for the pod.
• Foster a culture of ownership, accuracy, and continuous improvement.

5. Stakeholder, Cross-functional & Tech Support

• Partner with Commercial, Campaign, 3P, Partnership, Trade Marketing, Content, Design, and Regional teams to align requirements, timelines, and execution plans.
• Serve as the Chinese Locale point of contact with Tech / UX on localization support and enhancement requests.
• Act as the senior subject-matter authority for CMS and campaign logic within the Chinese Locale scope.

Requirements

• Bachelor's degree in Chinese, Chinese Literature, E-commerce, Marketing, Business Administration, or related fields.
• Native Chinese or HSK 6 (or equivalent near-native proficiency) able to read, write, and QA Chinese campaign content to a professional and native standard (primary requirement).
• Professional or business English (verbal and written) able to communicate confidently with Tech, cross-functional teams, and upper management. Not conversational-only.
• Minimum 4-5 years in Campaign Operations, E-commerce, or content / localization, including team-lead or senior individual-contributor experience.
• Proven ownership of quality / QA sign-off, with the ability to review others' work.
• Strong leadership, stakeholder management, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, PowerPoint) and strong command of CMS / campaign set-up tools across Web & App.
• Flexibility to work late hours and operate on a shift-based schedule during key campaign periods.