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For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
The Program Manager is responsible for the health, retention, and growth of a dedicated portfolio of mid-market accounts within the Ambius business. You will serve as the primary point of contact for these clients, ensuring that service delivery meets contractual standards while proactively identifying opportunities to expand our footprint within their business.
Duties & Responsibilities
Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate.
Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards.
Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs.
Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs.
Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services.
Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts. This includes resolving complex billing disputes and coordinating with the collections team to remain within target.
Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present.
Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs.
Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts.
Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations.
This position will require frequent travel up to 50%.
Candidate Requirement:
Cross-functional fluency combined with high impact versatility: a Colleague that is equally comfortable balancing analytical data with executive level presentation skills.
Relentless Follow-through: Colleagues that have a "don't let the ball drop" mentality and thrive on closing the loop on complex tasks.
Communication: Exceptional verbal and written skills; the ability to influence branch managers and field technicians across the country.
Analytical Thinking: Turns raw data into a compelling story of ROI.
Resilience: Remains calm and professional during high-pressure situations. Demonstrates steady leadership and sound judgement to identify optimal solutions during high-pressure situations.
Experience
Minimum 3–5 years of experience in Account Management, Project Management, or Operations (Experience in multi-unit service or facility management is a major plus).
Bachelor's Degree in a business or management-related field OR equivalent years of experience required.
Demonstrated ability to execute on projects and initiatives.
Excellent communication skills, both verbal and written.
Proven ability to influence internal stakeholders and maintain a positive project momentum across cross-functional teams
Proficiency with Google applications (Docs, Sheets, Calendar, Drive, etc.).
Ability to demonstrate financial knowledge and business acumen.
Must be a self-starter who can perform in high-pressure and dynamic situations with skill and tact.
Strong attention to detail and sound decision-making skills.
Ability to travel overnight via car and airplane to meet clients, field operations, and attend meetings and conferences.
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Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
