Job Title
Quality Lead

About US:

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

About the Function:

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.

About the Role

Welcome to the Diageo world of exciting possibilities, a world of celebrating life every day, everywhere.

With over 28,000 talented people and a presence in 180 countries, Diageo is a truly global organisation. Across our 21 markets, our brand portfolio represents our biggest strength, and our biggest passion.  Be it our global giants, local stars, or reserve brands we use our vision, creativity and courage to drive the growth of our products worldwide.  We invent strong brands for today and for the future, upholding the quality of our products and taking personal accountability for both the history and for the future of our brands. 

We have more than 6,500 people working with Diageo in Africa: our Africa businesses account for over 20% of Diageo workforce worldwide. In all that we do, we seek to bring out the best of our Diageo values and release the ‘spirit of joy & community’ which is alive across the African continent. In Africa we create wealth both directly through our operations and indirectly through our broader value chains where we support development and growth in partnership with businesses and communities. We source over 60% of agricultural and packaging materials locally, and we work with more than 45,000 local farmers for our agricultural inputs. Thirteen of our production sites in Africa are in water stressed areas; so much of our focus is on managing water use in our operations effectively and reducing water poverty in surrounding communities through our pan-African Water of Life programme. Since its launch in 2006, we have brought safe drinking water to around 10 million people.

Where there is less water stress, we have implemented our global programme ‘Learning for Life’ which provides life skills and opportunity for individuals from disadvantaged backgrounds to take a first step into formal employment.

We are committed to our vision of being ‘the best performing, most trusted and respected consumer goods company in South Africa”.  The newly created Diageo organisation in South Africa is built on the principles and foundations laid by the giants of the drinks industry.  To be a part of Diageo is to be a part of history – and to have the unrivalled opportunity to make your own mark in history. 

Diageo SA operates in a complex, ever changing and extremely exciting market environment. Diageo SA has emerged as the leading spirits business in South Africa facing competition from long established competitors such as Distell and aggressive emerging players such as Pernod Ricard SA and The Really Great Brands Company (RGBC).

The liquor market in South Africa operates through multiple customer channels and routes to market. This is in order to effectively service consumers across an extremely diverse range of socio-economic circumstances, cultural affiliations and geographical ranges. 

Our extensive spirits brand portfolio services consumers across our diverse nation and we must continuously strive to keep up with the fast-changing market trends and challenges inherent in that

3PL Quality lead role will work closely with TPO Manager, 3PL Planning & Production team to ensure adherence to Diageo standards including Global Risk Management Standards (GRMS), QMS, BTMs and product specification.

·       BSc Degree/ Diploma in Food-Tech, Bio-Tech & Food Science or Equivalent

·       5-7 years’ experience of FMCG

·       Experience in i Prior experience in Managing a team.

·       Supplier auditing experience an advantage.

·       Experience in implementation of HACCP SANS 10330.

·       Experience in implementation of FSSC 22000.

·       Experience I implementation of ISO 9001.

·       Knowledge of liquid blending will be an advantage.

·       Knowledge of OHSA will be an advantage.

·       Understanding of NEMA will be an advantage.

·       undefined

·       Ensure adherence to Diageo’s standards including global risk management standards, quality management standards, BTMs and specifications

·       Owner of brand technical equity with 3PL, ensure that brand equity is not compromised.

·       As a Quality lead, provide, advise and technical support  to 3PL Production team regarding our brands.

·       The role holder will be first point of contact of any Quality or Food Safety variances and issues during manufacturing processes.

·       Collaborate with all material suppliers on liquid compliance.

·       Co-ordinate 3PL Projects/Innovations trials.

·       Provide Technical expertise for 3PL projects & trials conducted.

·       Understanding of Root Cause Analysis process.

·       Monitors , Analyse and Communicate Quality performance trends

·       Collaborate with Planning & Procurement to manage any materials close to expiry with suppliers.

·       Risk Management methodologies & mitigation thereof.

·       Collaborate with 3PL to ensure HACCP, FSSC 22000 & ISO 9001 requirements are met regarding with 3PL regarding Diageo products .

·       Manage Customer & Consumer complaints process with 3PL & that reporting is done within the required Diageo timelines.

·       Understanding of the Diageo Manufacturing Excellence Program: Quality, HSE, Risk Management, Controls-Compliance-Ethics (or similar in another Global and advanced CPG company)

·       Understanding of overall supply chain practice in Diageo and/or a CPG company: Planning, Procurement, Manufacturing, Logistics and Customer Service, cost structures and value chains.

·       Ensure 3PLs have a robust Product recall / traceability process that gets tested at least twice a year.

·       Demonstrates role model behaviour and coaches’ others to follow a consistent approach and go beyond mandatory minimum requirements.  

·       Experience in external auditing, & Project management.

·       Proactively leverages the learning curriculums and materials on Diageo Academy and other sources to continuously grow and develop in role.   

·       Track TPO partner environmental performance, challenge constructively and support improvement initiatives to deliver improvement in line with Diageo Society 2030 commitments. 

·       Practical experience of quality/food safety audit delivery in a manufacturing environment. Lead audit training is an advantage.

·       Able to lead or work effectively in cross-functional teams

·       Inspire and motivate employees in the Co-packer’s according to Diageo Purpose, Values and principles.

·       Analytical capability: able to make a Root Cause Analysis and drive corrective & improvement actions from there

·       Ability to develop tactical action plans

·       Good verbal and written communication skills.