Our Company

Executive Summary

Primary Duties and Responsibilities

Lifecycle Request & Fulfilment Execution

• Manage the end-to-end lifecycle of project-specific requests, ensuring alignment with agreed schedules and operational requirements.
• Facilitate procurement and vendor sourcing activities to meet project material requirements. 
• Coordinate inter-hub stock transfers, monitoring specialist packing procedures, regional transportation schedules, and final-mile delivery verification.
• Maintain proactive stakeholder communications regarding delivery milestones and lead-time expectations. 

Escalation Management & Resolution

• Serve as the primary point of contact for operational disruptions, transit delays, customs holds, and inventory shortages. 
• Investigate supply chain issues through root-cause analysis and implement mitigation plans to maintain delivery continuity.
• Establish escalation pathways and implement corrective actions to minimise recurring operational challenges.

Inventory Governance & Distribution Support

• Maintain inventory accuracy across distribution centres and regional storage locations. 
• Support physical inventory counts, cycle counting programmes, and audit readiness initiatives. 
• Analyse inventory movement trends to optimise stock positioning and reduce shrinkage risk.

Cross-Functional Collaboration & Stakeholder Engagement

• Partner with Procurement, Logistics, IT Operations, Enterprise Architecture, and Warehouse teams to ensure operational alignment and execution excellence. 
• Deliver a high standard of service to internal stakeholders while managing expectations clearly and professionally. 

Key Performance Indicators (KPIs)

• SLA Compliance: Percentage of project requests delivered within target timelines. 
• Escalation Resolution Time: Average time required to resolve active supply chain disruptions. 
• Inventory Record Accuracy (IRA): Variance rate between system inventory records and physical stock counts. 
• Stakeholder Satisfaction: Measured feedback and operational satisfaction from key internal business units. 

Position Requirements & Qualifications

Required Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, Operations, or equivalent professional experience. 
• Minimum 3-5 years of experience in supply chain execution, operations delivery, logistics coordination, or a related field. 
• Demonstrated ability to work independently in a dynamic environment while managing multiple priorities effectively. 
• Strong written and verbal communication skills with the ability to engage stakeholders at varying levels of the organisation.

Preferred Qualifications

• Experience working with enterprise technology infrastructure and hardware products such as Dell or Cisco solutions. 
• Understanding of international trade compliance, customs requirements, and import/export documentation processes. 
• Familiarity with supply planning, inventory auditing methodologies, and continuous improvement frameworks such as Lean Six Sigma.

Belonging at EOS