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Technical Support Engineering Analyst I - Unified Communications & Project Administration

Overview

Support unified communications and voice technologies while coordinating UC&C project activities. Provide technical support for Microsoft Teams, VoIP systems, and video conferencing platforms, while managing project documentation, schedules, and stakeholder communication for UC deployments.

Key Responsibilities

• Provide first-level support for UC platforms (Microsoft Teams, Zoom, Webex, VoIP/PBX systems)
• Troubleshoot voice quality, video conferencing, and collaboration platform issues
• Configure user accounts, phone systems, dial plans, voicemail, and call routing
• Manage UC project documentation, schedules, status reports, and deliverable tracking
• Coordinate cross-functional meetings with IT teams, vendors, and stakeholders
• Support UC deployments including phone system cutovers, Teams migrations, and room installations
• Execute testing for voice quality, call routing, and E911 functionality
• Coordinate procurement of UC equipment and manage vendor relationships
• Develop user communications, training materials, and adoption resources
• Maintain configuration management database and system documentation
• Complete audits for UC and voice related billing and systems
• Generate reports on UC utilization, call quality metrics, and project performance

Qualifications

Required:

• Associate or Bachelor's degree in Telecommunications, IT, or Project Management (or equivalent experience)
• 0-2 years in unified communications support, voice systems, or IT project coordination
• Knowledge of VoIP technologies and Microsoft Teams
• Knowledge of SIP, RTP, voice networking, and telephony concepts
• Proficiency with project management tools (Microsoft Project, SharePoint)
• Strong organizational and communication skills

Preferred:

• Microsoft 365 Certified: Teams Administrator Associate
• CompTIA Network+, ITIL Foundation, or CAPM
• Experience with enterprise UC deployments and contact center technologies
• Knowledge of UC monitoring tools and audiovisual systems

Working Conditions

Standard business hours with regular evening/weekend work during deployments and maintenance windows.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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