At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

Classification: Full time/exempt

Reports to: AVP, IT Process Transformation

Location: United States, Remote/Hybrid

Salary: $115,000.00-$130,000.00

Role Overview:

We are seeking a strategic and execution-focused Product Manager to lead the evolution of underwriting and rating platforms in Personal Lines. This role blends strong product management discipline with deep business analysis and insurance domain expertise to deliver scalable, high-impact solutions.

The ideal candidate brings experience in insurance underwriting, rating systems, and process improvement, along with a solid foundation in Agile/SAFe delivery, stakeholder engagement, and cross-functional collaboration with technology teams.

Role Responsibilities:

Product Strategy & Roadmap

• Define and maintain the product vision, strategy, and roadmap for underwriting and rating platforms.
• Partner with underwriting leadership and business stakeholders to align product direction with organizational goals.
• Identify opportunities to enhance underwriting workflows, improve rating accuracy, and drive business value.
• Balance competing priorities to maximize product impact and ROI.

Requirements & Business Analysis

• Elicit, analyze, and document business and system requirements for new initiatives and enhancements.
• Translate complex business needs into user stories, process flows, and functional requirements.
• Define clear acceptance criteria to ensure alignment between business expectations and delivered solutions.
• Establish and promote best practices for requirements management and documentation.

Backlog & Agile Delivery

• Own and prioritize the product backlog based on business value, data insights, and technical considerations.
• Collaborate with Agile teams to ensure stories are well-defined, understood, and ready for development.
• Lead or support Agile ceremonies including PI planning, sprint planning, backlog refinement, and retrospectives.
• Track progress, manage risks, and ensure timely delivery of high-quality features.

Cross-Functional Collaboration

• Serve as the primary liaison between business stakeholders, underwriting teams, and technical delivery teams.
• Facilitate workshops and working sessions to gather input, drive consensus, and resolve issues.
• Partner with architects and engineers to ensure solutions are scalable, integrated, and aligned with enterprise standards.
• Communicate product updates, priorities, and risks effectively to stakeholders and leadership.

Quality & Validation

• Ensure solutions meet business needs through strong validation practices and acceptance testing.
• Support and participate in User Acceptance Testing (UAT).
• Continuously refine requirements and solutions based on stakeholder feedback and outcomes.

Continuous Improvement

• Apply Lean, Six Sigma, or similar methodologies to streamline processes and improve efficiency.
• Identify and implement improvements to underwriting processes, systems, and user experience.
• Promote Agile and continuous improvement practices across teams.

Key Requirements:

• 5–7+ years of experience in Product Management, Business Analysis, or related roles, preferably in insurance technology.
• Strong understanding of insurance underwriting, rating methodologies, and policy lifecycle.
• Experience working in Agile frameworks (Scrum, SAFe, Kanban).
• Proficiency with Azure DevOps, JIRA, Confluence, Visio, or similar tools.
• Experience translating business needs into product requirements and delivering solutions end-to-end.
• Familiarity with integrations, APIs, and data flows.
• Demonstrated experience in process improvement (Lean, Six Sigma, etc.).
• Strong communication, stakeholder management, and facilitation skills.

Preferred

• Experience in P&C commercial lines (Property, Casualty, Specialty).
• Exposure to rating platforms (e.g., Guidewire, Ratabase, or similar).
• Familiarity with underwriting workbenches or submission systems.
• Certifications:
  • Agile (CSM, PMI-ACP, SAFe)
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Green Belt or higher

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.