The Pricing Specialist plays a critical role in supporting day-to-day contract pricing operations across multiple business units. This role focuses on processing contract updates, fee changes, and discounts with a high degree of accuracy and efficiency, ensuring service-level agreements are consistently met. By enabling seamless pricing operations, the role directly supports business growth and customer satisfaction for millions of end-users. This is an opportunity to build expertise in pricing systems and collaborate with cross-functional teams across North America.

Position Responsibilities:

• Process contract changes and updates across Pricing Central, New Business, US Inforce, and Canada Group Retirement Solutions (GRS) business units
• Handle day-to-day fee changes in Apollo and update corresponding revenue and discounts in Salesforce
• Prepare repricing letters for active contracts across Signature, Marketing and Enterprise, Inforce, and Canada GRS proposals
• Ensure accuracy of fee calculations using established pricing tools and models
• Collaborate with business partners including Account Executives, Client Account Representatives (CAR), Sales Support, Advisor Support, Plan Implementation Managers (PIM), and Fee Associates to manage requests

Required Qualifications:

• Strong contract review and interpretation experience, with working knowledge of key contract components such as Statements of Work (SOW), project requirements, and contract exhibits
• Proficiency in Microsoft Excel, including the ability to create and analyze reports using pivot tables, lookups, and basic computations
• Proficient in Microsoft Word for document preparation, review, and editing
• Exposure to or experience in sourcing or procurement-related work
• Strong analytical skills with high attention to detail and accuracy
• Excellent written and verbal communication skills to effectively engage with stakeholders
• Demonstrated accountability and ability to follow established procedures and process documentation

Preferred Qualifications:

• Experience in Information Technology (IT) environment or IT sourcing/procurement
• Background in BPO, shared services, or call center environments, particularly with indirect procurement (services purchasing)
• Familiarity with e-Sourcing tools and procurement platforms (e.g., SAP, Oracle, PeopleSoft, iValua)
• Knowledge of North American contracts, including key clauses, SOWs, project requirements, and exhibits
• Understanding of procurement strategies and sourcing methodologies to drive cost savings
• Familiarity with project management processes and systems

When you join our team:

• We’ll empower you to learn and grow the career you want
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].