The Lead, People Analytics Data & Reporting is a key member of the People Analytics team responsible for delivering accurate, trusted, and actionable workforce data, reporting, dashboards, and KPI results. This role serves as a subject matter expert in workforce reporting and data management, supporting People Analytics, People Partners, PeopleComms, and business stakeholders with data solutions that enable informed decision-making and operational effectiveness.

Position Responsibilities:

• Deliver recurring and ad hoc workforce reports, dashboards, scorecards, and KPI results that support operational, strategic, and compliance-related decision-making.

• Translate business requirements into reporting solutions, workforce metrics, dashboards, and meaningful data outputs.

• Partner with stakeholders to provide guidance on workforce data, reporting methodologies, KPI definitions, and reporting standards.

• Support month-end, quarter-end, and recurring reporting cycles while managing competing priorities and service expectations.

• Perform detailed data validation, reconciliation, and quality assurance activities to ensure reporting accuracy and consistency.

• Conduct root-cause analysis and data investigations to identify and resolve reporting discrepancies and data issues.

• Monitor reporting integrity and recommend corrective actions and process improvements when issues are identified.

• Ensure consistent application of reporting methodologies, business rules, and metric definitions across reporting outputs.

• Serve as the functional owner for designated People Analytics SharePoint sites and reporting repositories.

• Manage content organization, maintenance, and lifecycle activities across reporting repositories.

• Administer role-based access controls and conduct periodic security access reviews and audits.

• Support repository governance practices to ensure data accessibility, security, and compliance.

• Identify opportunities to improve reporting processes, automate manual activities, and enhance reporting efficiency and scalability.

• Recommend and implement standardization initiatives that increase consistency and reliability across reporting deliverables.

• Contribute to the evolution of reporting tools, methodologies, and best practices within the People Analytics function.

• Support data governance activities, reporting controls, records retention requirements, privacy obligations, and audit readiness initiatives.

• Ensure workforce data is managed and utilized in compliance with applicable policies, standards, and regulatory requirements.

• Maintain documentation related to reporting processes, governance controls, and reporting methodologies.

Required Qualifications:

We're looking for a data and reporting professional who combines deep technical expertise with strong business partnership skills and a passion for delivering high-quality workforce insights.

Experience & Technical Expertise

• Significant experience in People Analytics, workforce reporting, HR data management, business intelligence, or a related analytical field.

• Demonstrated expertise analyzing, validating, reconciling, and interpreting complex workforce data to support business decision-making.

• Proven ability to translate business questions into meaningful reporting solutions, dashboards, KPIs, metrics, and analytical outputs.

• Strong understanding of workforce reporting methodologies, KPI frameworks, data governance principles, and reporting best practices.

• Advanced proficiency with Workday Reporting, Microsoft Excel, Power BI, Power Query, and related reporting and visualization tools.

• Experience supporting recurring enterprise reporting cycles, including month-end, quarter-end, and executive reporting deliverables.

• Proven ability to conduct root-cause investigations, resolve complex data issues, and implement sustainable solutions.

• Experience administering SharePoint sites, reporting repositories, user access controls, and governance processes.

• Knowledge of privacy, compliance, records retention, audit, and data stewardship requirements associated with workforce information.

• Demonstrated success identifying and implementing process improvements, automation opportunities, and reporting efficiencies.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].