At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Job Sub Function:

Job Category:

All Job Posting Locations:

Job Description:

Key Responsibilities:

1. Cluster Operations & Delivery Leadership

• Own end-to-end Payments and Invoice Processing delivery for assigned market clusters
• Ensure performance against KPIs (e.g., payment timeliness, aging, automation) and SLAs
• Drive issue resolution, prioritization, and delivery continuity

2. Stakeholder & Market Engagement

• Serve as primary point of contact for market stakeholders and suppliers
• Manage day-to-day engagements with Finance, Procurement, and Treasury
• Own operational escalations and ensure timely resolution

3. Process & Control Execution

• Ensure adherence to SOPs, controls, and governance standards defined at regional level
• Execute payment controls, approvals, and compliance activities
• Act as cluster POC for audits, ensuring readiness and documentation

4. Team Leadership, Coaching, & Operational Oversight

• Lead SMEs, Specialists, and contingent resources and BPO resources within the cluster
• Provide day-to-day coaching, guidance, and performance feedback to team members
• Drive capability development, ensuring strong functional and process expertise within the team
• Ensure effective work allocation, workload balancing, and productivity management

5. Performance Monitoring & Reporting

• Track and report cluster performance against KPIs
• Perform root-cause analysis and implement corrective actions
• Provide insights and reporting to support business decisions

6. Vendor & Third-Party Oversight

• Identify and drive process improvements within the cluster
• Support implementation of standardization, automation, and transformation initiatives
• Provide feedback to Payments Manager on improvement opportunities and local challenges

Key working relationships

Internal: GS Finance, BU Finance, Regional Treasury, Procurement Category leads, GPS Source-to-Contract

External: Third party suppliers, BPOs, Bank

Required Skills:

Preferred Skills: