Job Family:

Travel Required:

Clearance Required:

What You Will Do:

We are currently searching for a Patient Care Coordinator. The Patient Care Coordinator will serve as a liaison between patients and their families and the NIDDK. The individual will collate and maintain patient medical records including a master list of patients, schedule patient visits and medical tests, enter data from and into the laboratory information system spreadsheets and/or database, and assist with Institutional Review Board (IRB) documentation and reports. The role will work with staff to prepare and maintain weekly schedules for IETP clinical care providers for the outpatient clinic and outpatient consultations and assist in preparing and maintaining weekly clinic conference schedules. This is a full-time onsite position supporting the NIH office in Bethesda, MD.

• Coordinate patient schedules with testers, nurses, physicians and clinical research coordinators.
• Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.
• Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to the appropriate personnel in the team as necessary.
• Develop training materials, job aids and instructions for use by patient coordinators.
• Perform Quality Assurance reviews on credentialing records.
• Serve as a point of contact for questions, advice and communications on the process and status of protocols; initiate and respond to correspondence and telephone contacts pertaining to admission of patients.
• Work with staff on QA/QC of the clinical and research records for patients on study prior to audits.
• Review incoming patient referrals and contact referring physician’s office if referral is incomplete.
• Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.

What You Will Need:

• Bachelor’s Degree OR Associate’s Degree PLUS TWO (2) years of related experience is equivalent to a Bachelor’s.
• Minimum of TWO (2) years of experience in General Medical, Health Services, Hospital Setting, Clinical operations, and/or related science experience.
• Able to maintain client communication regarding data management project status and review key project questions with clients.
• Proficient in Microsoft Office Suite.

What Would Be Nice To Have:

• Previous experience with the National Institute of Health (NIH) helpful.
• Registered Health Information Administrator (RHIA) preferred.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.