Operational Excellence Specialist

Who We Are

Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in real estate, financial services, government, utilities, and legal markets.

Connect. Grow. Thrive Together.

To learn more about who we are visit our website:  www.teranet.ca

About the Role

As a key member of the Operational Excellence Team, and under the direct oversight of the Director, Operational Excellence, you will oversee the planning, design, and implementation of operational improvement initiatives across Teranet. This includes developing strategies to improve performance metrics aimed at productivity, efficiency, and quality. 

You will work closely with Project and Change Managers to engage employees in improvement initiatives. The incumbent will also be expected to facilitate and coach improvement teams while creating a collaborative work environment that encourages teamwork, open communication, effective problem solving, and adherence to industry best practices

What You’ll Be Doing 

• Support and lead the Operational Excellence (OPEX) Training Program across the organization.

• Identification, prioritization, and implementation of process improvement initiatives locally or corporately to enhance operational efficiency, service delivery and to create a continuous improvement culture within the organization.

• Increase awareness and understanding of operational excellence methodologies, tools, processes, and principles.

• Guide all business functions using LEAN/Six Sigma and other operational improvement methodologies.

• Build effective relationships, influence, and motivate business units and leadership teams to ensure their commitment to the achievement of operational excellence.

• Support operational analysis activities relating to cost efficiencies and work distribution.

• Familiarity with emerging technologies such as Robotics Process Automation is a plus

• Understanding of different software delivery mindset and methodologies such as Agile and/or DevOps is also a plus.

About You

• Bachelor’s degree in Business, Engineering, or related field

• Lean Six Sigma Green Belt required. PMP, Agile, and Change Management credentials are Nice to haves.

• Leading Continuous Improvement Training programs - From conception to delivery is required.

• RPA implementation and process mapping/mining software experience would be an asset

• 5+ years of previous experience in an Operations role, preferably in an administrative/office environment or Manufacturing is preferred. A combination of education and experience may be considered.

• Practical experience leveraging and deploying analytical tools and leading data-driven decision processes.

• Strong interpersonal skills and leadership capabilities.

• Ability to communicate in a clear, simple, constructive, and effective fashion.

• A strong client-oriented approach.

• Proven decision-making and problem-solving skills in a changing environment.

• Business mindset and acumen with proven success providing Senior Leaders and Executives with succinct communications (written & verbal), inclusive of go-forward action plan to outline critical control points, timelines, milestones, and key stakeholder involvement

• Time, priority, and project management skills – able to keep initiatives with varying levels of size, scope, and complexity moving forward in alignment with their stated objective

• Advanced MS suite of tools skills (Word, Excel, PowerPoint, SharePoint, Visio, Project)

Let’s Talk Pay

We believe in being upfront about pay and helping you make informed decisions about your career. The annual pay range for this role is $115,5000 - $122,550 CAD, inclusive of base salary and target incentive pay. We understand that great talent comes in many forms, each with unique skills, experience, and potential. Your salary will be tailored to reflect the experience you bring and the impact you’re ready to have on this role.

At Teranet, we also know that compensation extends far beyond a pay cheque. Along with your cash compensation, we offer a comprehensive package which includes the following:

• 100% Employer Paid Health Benefit Plan

• Employer Matching Retirement Savings Plan

• Paid Vacation, Floater Days & Sick Leaves

• Maternity, Parental and/or Adoption Leave Top-Up Programs

• Corporate Discounts & GoodLife Group Rate Membership

• Employee Assistance Program – for you and your loved ones!

Our Human Approach to Hiring

At Teranet, we use smart technology to make hiring faster and more efficient. Artificial Intelligence (AI) tools help us review applications and identify strong matches—but the real decisions? Those are made by our awesome people.

Every interaction you’ll have, and every decision we make, is led by humans. AI may support us, but it’s human connection that drives every hire.

At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.

Come As You Are. We Like You That Way!