Jobs Companies RBC Manager, Next Best Action Measurement & Analytics

Über diese Manager, Next Best Action Measurement & Analytics Stelle bei RBC

RBC · Vor Ort · TORONTO, Ontario, Canada

Job Description

What is the opportunity?


Next Best Action (NBA) is a specialized group within RBC Personal Banking that combines, data, marketing, advanced analytics & AI to bring hyper personalization to all RBC clients across all client touchpoints. By leveraging RBC’s large data scale, artificial intelligence (AI), privileged loyalty program and partnerships, NBA has the ambition to bring the best of RBC to help clients achieve their financial goals, tailoring the experience for every client such that the message is perfectly timed, presented in path and personalized for that specific client need. Embedded across Lines of Business and aligned with marketing, digital, and product teams, NBA is critical to deepening client relationships, increasing engagement, and enhancing how we show up for clients daily. NBA is foundational in RBC’s Personal Banking strategy to deliver more value for all Canadians through simpler experiences, more thoughtful recommendations, and more holistic support. The team directly contributes to RBC’s ambition to Win for Tomorrow by enabling hyper-personalized journeys that are scalable, measurable, and powered by leading-edge analytics and AI innovation.


The Manager, NBA Measurement and Analytics contributes to the enterprise experimentation efforts. In this role, you will design, execute, and evaluate experiments that optimize campaign performance and inform client engagement strategies. You’ll help drive a culture of experimentation that accelerates learning, sharpens decision-making, and advances RBC’s leadership in personalized marketing and financial advice. This is an opportunity to shape the future of client engagement at the #1 bank in Canada—named one of the world’s most AI-mature financial institutions—where bold thinking, innovation, and data-driven action create real value for clients and the communities we serve.

This role works in the office 4 days a week.

What will you do?

  • Insights translation - Design, execute, and evaluate enterprise-level marketing experiments in personal banking across channels and client segments; translate complex test results into clear, actionable insights that influence strategy and campaign performance.

  • Data science - Develop data science strategy for the team to adopt and modernize experimentation toolkits (causal modelling, treatment effect modelling); create scalable data pipelines for analytical-ready datasets to automate KPI calculations.

  • Collaboration - Partner across Lines of Business, Data & Analytics, Technology, Digital, and Marketing to embed experimentation into the end-to-end campaign lifecycle; present findings to leadership and maintain documentation, Github repositories, data security compliance, and best practices.

What do you need to succeed?

Must Have:

  • 2+ Years of Experience in Data Science and Analytics

  • An advanced academic background in Data Science, Statistics, Mathematics, or a related field.

  • Manage code version control, peer reviews, and collaboration workflows for all data infrastructure using GitHub.

  • Knowledge of advanced testing methodologies (e.g., A/B testing. Bayesian methods, CMAB).

  • Advance Knowledge in Statistics & Causal Inference (e.g. hypothesis testing, power analysis,  ANOVA, variance reduction, sampling techniques)

  • Advance Knowledge in marketing related machine learnings (e.g. classification, regression, ranking, uplift)

  • Programming experience with large databases/datasets (using tools such as Python, PySpark & SQL). 

  • Experience in designing and evaluating marketing experiments and interpreting results to drive business impact.

  • Business acumen and understanding of enterprise marketing strategy and Banking products.

Nice to Have:

  • Design, build, and deploy robust data pipelines and directed acyclic graphs (DAGs) using Apache Airflow.

  • An MBA in marketing is an asset.

  • Experience in financial services, digital marketing, or large-scale client engagement programs

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Opportunities to do challenging work

Job Skills

Big Data, Business Insights, Campaign Measurement, Executive Presenting, GitHub, Marketing Analytics, Microsoft Excel, PySpark, Python (Programming Language), Structured Query Language (SQL)

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-25

Application Deadline:

2026-09-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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Über RBC

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com .‎ We are proud to support a broad range of community initiatives through donations, community investments and empl

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