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Job Details

The Lending Operations Analyst I, as a member of the Operation’s Team that supports the processing for all bank’s portfolio loan, is responsible for performing a wide variety of bank operational duties in a high impact and deadline driven environment. The Lending Operations Analyst is regarded as a leader within the bank and acts as a liaison between lending functions and operations. The Lending Operations Analyst provides project management leadership for loan development projects as well as participating in communications and compliance related efforts.

Essential Duties and Responsibilities

• Acts as a resource and/or liaison for problem solving regarding all loan operational, procedural, training, and logistical issues.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
• Acts as a project manager to ensure timely and effective implementation of changes in the unit.
• Collaborates with loan operations managers and supervisors on the delegation of workload duties of other associates to help ensure the workflow is processed timely and efficiently; examines work in progress to ensure accuracy and timeliness and communicates any issues to management; recommends changes or alternate ways in processing methods to improve operating efficiency and service levels.  Performs special projects, as assigned.
• Receives and handles inquiries from both employees and stakeholders from throughout the enterprise.
• Collaborates with management and supervisors as the designated subject matter expert (SME) for the unit; the Lending Operations Analyst would have mastery level knowledge on most job processes within the operational unit.
• Maintains detailed records on all work responsibilities as required.
• Provides response to Help Desk incidents and requests.
• Maintains operating systems to perform functionally and efficiently for business units.
• Supports end user access to lending software.
• Participates in the maintenance and development of lending information systems programs.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to design the end-to-end workflows of other associates.
• Ability to lead the work of other associates.
• Ability to perform tasks quickly and accurately.
• Ability to lead a team to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to read and comprehend complex instructions, correspondence, and memos.
• Ability to read, analyze and interpret financial reports and/or legal documents.
• Ability to effectively speak, respond to questions, and present information to the following: one-on-one /small groups, customers, employees, clients, managers, executive management, board of directors, and the public.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to function in a multi-task team environment, strong organizational and time management and verbal and written communication skills.
• Strong oral and written communication skills.
• Strong organizational, problem solving, and planning skills with the ability to set priorities.
• Must possess excellent telephone and customer service skills.
• Specific loan operations knowledge required.

Education and/or Experience

• Some college/university experience or an Associate’s degree preferred, and
• Three to five years of related experience required; banking operations and/or customer service experience preferred. 

Computer Skills 

• MS Office programs

Other Qualifications (including physical requirements)

• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Excellent understanding of the front-to-back process workflow and the impact of the function’s activities on the downstream process.
• Proficiency of the Silverlake system and electronic communications. 
• Ability to quickly master new IT processes and tools.
• Ability to relay technical information in business terms.
• Ability to assess problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.