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Job Title: Lead – Learning & Organizational Development 

Designation: Lead

Company: Hitachi Payment Services Pvt. Ltd.

Location: Mumbai, India

Salary: As per Industry

Company Overview:

Hitachi Payment Services is a leading payment solutions provider in the country, enabling its customers to grow by offering technology-led cash & digital payment solutions while building a robust payment infrastructure in the country, driving financial empowerment and enabling social change. We cater to customers such as banks, payment aggregators and fintech players who are ready to capture the emerging opportunities in this payments segment.

Role Purpose

We are seeking a dynamic Lead – L&OD to architect and deliver a business-oriented learning framework that strengthens organizational capability, drives leadership effectiveness, and embeds a culture of continuous development. This role requires a stand-and-deliver facilitator with proven ability to design and execute impactful interventions that directly support business outcomes.

Key Responsibilities:

• Learning Framework Design – Build enterprise-wide L&OD frameworks aligned with strategic priorities.

• Facilitation Excellence – Deliver high-impact workshops and leadership programs with strong presence and engagement.

• Business Alignment – Partner with CXOs and business leaders to translate capability needs into measurable learning outcomes.

• Organizational Development – Lead culture-building, change management, and talent readiness initiatives.

• Measurement & ROI – Establish metrics to track learning effectiveness and demonstrate business impact.

Experience & Skills:

• 10–12 years of progressive experience in L&D / OD, preferably in fintech or BFSI.

•   Strong expertise in facilitation, instructional design, and organizational development.

• Proven ability to link learning outcomes to business performance.

• Excellent stakeholder management and executive communication skills.

• Exposure to digital learning platforms, HRMS L&D modules, and blended learning strategies.

Core Competencies

• Stand and Deliver – Confident, engaging, and impactful facilitation style.

• Business Orientation – Ability to align learning with organizational strategy and ROI.

• Framework Thinking – Structured approach to capability building.

• Change Leadership – Driving adoption of new behaviors and practices.

• Innovation in Learning – Leveraging digital tools, gamification, and experiential learning.

Hitachi Values:

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

• Wa – Harmony, Trust, Respect

• Makoto – Sincerity, Fairness, Honesty, Integrity

• Kaitakusha-Seishin – Pioneering Spirit, Challenge