What is the opportunity?

This position is to research and design new and complex technology, provide the best in class and most cost effective technical solutions for Contact Center Reporting to meet business and technical requirements.  The successful candidate will also be leading a team of Data Engineers to ensure that appropriate business acceptance, production acceptance, and integration testing is performed and that solutions are effectively migrated to production with minimal or no interruption to the Contact Centre operation.

What will you do?

• Lead a team of Data Engineers in building/maintain ETLs for internal RBC teams.

• Mentor team members as they build out their own technical skills

• Work in a cross-functional, collaborative team aimed at delivering high-value solutions.

• Creating software for retrieving, parsing and processing structured and unstructured data.

• Defining and building scalable ETL/ELT workflows for reporting and analytics.

• Supporting project team to scale, monitor and operate data platforms for very high availability and performance.

• Developing scripts and programs for converting various types of data into usable formats.

• Design and deliver data solutions that enable real-time and batch analytics, self-service capabilities, and subject matter expertise across the ACBT platform.

• This role operates in a 24/7 support model with rotating on-call responsibilities and after-hours deployments.

What do you need to succeed?

Must Have

• 5+ years of Data development experience

• Proven track record of delivering and maintain data solutions in enterprise production environments

• Demonstrated ability to work independently, take ownership and drive projects to completion with minimal supervision

• Post-secondary degree or diploma in a computer science or equivalent experience

• Proven experience leading a team of developers and delivering results

• Advanced knowledge of Enterprise Data Solutions

• Advance Proficiency in SQL, Python and Cloud-based frameworks

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities    

• Opportunities to building close relationships with clients

• Access to a variety of job opportunities across business and geographies.

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.