Jobs Companies Goodleap IT Support Specialist

Über diese IT Support Specialist Stelle bei Goodleap

Goodleap · Vor Ort · Mexico City
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
 
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Position Summary

The IT Support Specialist is part of our Employee Technology Enablement team, which owns IT support, from on-boarding new employees to supporting our existing employee base across the US and Mexico. As an IT Support Specialist, you need to demonstrate competent IT literacy and ability around applications and systems. You will answer technical questions, troubleshoot problems, and guide users to gain productive use of our software and systems. Goodleap is seeking candidates with both interpersonal skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure

Essential Job Duties & Responsibilities

  • Provide assistance for items escalated to level 2 help desk support.
  • Answer staff questions about all company supported hardware and software.
  • Provide creative solutions for difficult, complex ongoing problems.
  • Document problems, resolutions, and activities for future reference. 
  • Identify, analyze, and provide preventative solutions for problematic trends. 
  • Recommend improvements to IT operations and processes. 
  • Apply knowledge of enterprise-level, IT best practices.
  • Provide technical training and new hire orientations as required. 
  • Participate in projects, tasks and responsibilities including emergencies and routine after-hours on-call rotation. 
  • Perform hardware and software installations. 
  • Maintain inventory by placing orders and tracking hardware and software. 
  • "Own" IT by having pride in your high-quality work.
  • Display absolute integrity and discretion in performing support responsibilities.
  • Other duties as assigned.
  • Required Skills, Knowledge & Abilities

  • Good interpersonal skills, including the ability to clearly communicate with less technical individuals.
  • Solid knowledge of general office software: Windows 10, MS Office, etc.
  • Knowledge of company supported applications such as Exchange, Active Directory, DNS and virtual machines.
  • Experience with desktop hardware, software applications, operating systems and LAN connectivity.
  • Experience with AD / Office 365 integration is a plus!
  • Experience with Cisco Meraki is a plus!
  • Ability to learn and support new software.
  • Microsoft certifications are desired, but not required.
  • 3 - 5 years professional experience.

  • Compensation:  MXN $360,000 - $420,000 per year salary.

    Additional Information Regarding Job Duties and Job Descriptions:
     
    Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
     
    If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!
     
    We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review out Employment Privacy Policy and Recruiting Policy on AI.
    Bereit, sich bei Goodleap zu bewerben?
    Bei Goodleap bewerben

    Wie sich dieses Gehalt für Help Desk vergleicht

    Diese Stelle zahlt $22,930/yrunter der üblichen Spanne für Help Desk Stellen.

    $43,552 dem Median $70,000 $108,200

    Übliche Spanne $54,996–$92,500/yr, aus 82 vergleichbaren Help Desk Anzeigen auf JobsRadar (Vergütung auf USD hochgerechnet). Gehaltseinblicke für Help Desk ansehen →

    Ähnliche Jobs

    The Pokémon Company International
    Senior IT Support Specialist (Bilingual - Spanish/English)
    The Pokémon Company International
    ⚡ Früh bewerben Mexico City, EM - MX Hybrid
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Wo.
    FeverUp
    IT Support Specialist
    FeverUp
    ⚡ Früh bewerben Mexico City Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 2 Mon.
    FeverUp
    IT Automation & Support Specialist
    FeverUp
    ⚡ Früh bewerben Mexico City Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 2 Mon.
    Redwood Materials
    IT Support Specialist
    Redwood Materials
    ⚡ Früh bewerben McCarran, NV; Ridgeville, Sout... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Std.
    Perry Homes
    IT Support Specialist II
    Perry Homes
    ⚡ Früh bewerben Plano, Texas, United States Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 6 Std.
    EliseAI
    IT Support Specialist
    EliseAI
    ⚡ Früh bewerben New York City Vor Ort $80,000–$115,000
    ● Neu 👁 Gesehen ✓ Beworben vor 7 Std.
    Ardent
    IT Support Specialist (Workstation Administrator)
    Ardent
    ⚡ Früh bewerben Fort Riley, KS Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 7 Std.
    Redwood Materials
    IT Support Specialist
    Redwood Materials
    ⚡ Früh bewerben San Francisco, California, Uni... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 7 Std.
    Anduril Industries
    Service Desk Analyst
    Anduril Industries
    ⚡ Früh bewerben Costa Mesa, California, United... Vor Ort $77,000–$102,000
    ● Neu 👁 Gesehen ✓ Beworben vor 9 Std.

    Registrieren für Vorschläge, die auf die von Ihnen geöffneten Jobs und gespeicherten Suchen zugeschnitten sind.

    Mehr Jobs bei Goodleap

    Alle Jobs bei Goodleap ansehen →

    Jetzt bewerben
    🤖

    Moment — langsam

    JobsRadar wurde für echte Menschen gebaut, die eine schwere Zeit bei der Jobsuche haben — nicht für automatisierte Anfragen. Sie klicken viel zu schnell und sind jetzt vorübergehend blockiert.

    Kommen Sie später wieder. Wenn Sie wirklich auf Jobsuche sind, stehen wir hinter Ihnen — verhalten Sie sich einfach wie ein Mensch.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Verschaffe dir einen Vorsprung bei der Jobsuche.

    Tritt unserem Telegram-Kanal bei für das, was dir hilft, die Stelle zu bekommen — Gehaltsbenchmarks, den wöchentlichen Marktpuls und neue Feature-Drops. Kein Spam, nur Signal.

    Dem Kanal beitreten — kostenlos