IT Area Lead

Lead High-Impact Banking Technology at Scale

Are you a people-focused technology leader who thrives on building high-performing engineering teams while driving innovation and operational excellence?

We are seeking an experienced IT Area Lead to oversee our Transaction Services Technology capability, covering Account & Cash Management, Pricing & Billing, and Working Capital Solutions. This is a strategic leadership role where you will shape technical direction, develop engineering talent, ensure service excellence, and deliver business-critical technology solutions.

If you are passionate about engineering, leadership, agile delivery, and building a culture of trust and continuous improvement, we'd love to hear from you.

What You'll Do

Lead and Develop High-Performing Teams

• Build, coach, and retain a highly engaged team of technology professionals.
• Foster a culture of collaboration, trust, innovation, and continuous learning.
• Support employee growth through coaching, mentoring, and proactive talent development.
• Drive employee engagement and maintain a healthy, high-performing team environment.

Drive Technology Delivery Excellence

• Ensure delivery of technology services across development, maintenance, support, and custodianship functions.
• Partner closely with stakeholders, business leaders, architects, and delivery teams.
• Optimize service performance, delivery processes, and operational efficiency.
• Balance short-term business needs with long-term capability and workforce planning.

Shape Technology Strategy and Architecture

• Contribute to technology roadmaps and strategic initiatives.
• Design solutions aligned with enterprise architecture standards and best practices.
• Conduct deep-dive analyses on complex technical and business challenges.
• Support reliability, resilience, and engineering excellence across the technology landscape.

Keep the Organization Secure and Compliant

• Ensure technology solutions comply with risk, security, and regulatory requirements.
• Promote strong governance, security controls, and risk management practices.
• Champion a culture of engineering accountability and operational excellence.

What We’re Looking For

Required Experience

• 10+ years of experience in Information Technology.
• Proven track record leading technology teams in complex enterprise environments.
• Experience driving strategic technology change initiatives.
• Experience managing service delivery and support within matrix organizations.
• Strong understanding of software development methodologies, SDLC, and engineering practices.

Technical Expertise

• Strong engineering background and technology leadership experience.
• Knowledge of modern software architecture, infrastructure, and cybersecurity principles.
• Experience with Agile, Scrum, Kanban, DevOps, and Continuous Delivery practices.
• Strong understanding of incident, problem, and service management.
• Familiarity with security governance, cyber risk, and technology controls.

Leadership Competencies

• Exceptional people leadership and stakeholder management skills.
• Strong communication and influencing abilities.
• Analytical and problem-solving mindset.
• Ability to navigate complex business and technical environments.
• Client-focused and results-oriented approach.

Preferred Qualifications

• Degree in Information Technology, Computer Engineering, or a related discipline.
• Experience within banking or financial services.
• ITIL certification.
• Risk Management and/or Information Security certifications.

Worried about the wage gap? So are we. Our commitment to pay equity means you'll be valued for your skills, not your gender.

At ING, we believe that our differences make us stronger, and we are dedicated to creating an environment where every employee feels valued, respected, and empowered to succeed.

Job Application Safety Reminder ⚠️

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com
• No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.