Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Essential Functions: (80%)

• Call customers with FRC equipment to assist them with ordering spare parts.
• Assemble detailed project specific spare parts list, provide to Project Manager.
• Respond to customer questions regarding spare parts and upgrades.
• Function as entry point for questions from customers and sales representatives regarding technical and performance questions for installations provided by FRC.
• Follow up to confirm customer questions have been answered.
• When required, forward questions to the right person within organization and ensure adherence to FRC's 24-hour response philosophy.
• Maintain positive relationships with customers, FRC representatives, consultants, engineers and managers through responsive, effective and honest communications.
• Proactive communication with customers about the need for and functionality of spare parts, (Discontinued items, Upgrades, etc.)
• Contact vendors for specific project/non-standard part quotes.
• Generate Spare parts quotes for customers.
• Calculate the mark-up of the spare parts, based on the margin schedule.
• Create and Process sales Orders on Purchase orders received for Spare Parts.
• Organize / Process customer's order shipment details.

Secondary Functions: (20%)

• Capture and maintain detailed notes related to customer contacts, conversations about spares, warranty issues, and upgrades.
• Prepare a monthly report providing a structured overview of all documented notes and communications concerning spares, warranty matters, and system upgrades.
• Coordinate with QA/Logistics manager and Project Manager(s) to resolve warranty complaints.

Qualifications:

• 2-year technical diploma or degree
• or
• Minimum of 2 years of work experience in a related industrial field (mechanical/manufacturing)
• Preferable experience with shipping

Key Skills, Knowledge and Competencies:

• Proficient computer skills: Microsoft Office, knowledge of an inventory / bookkeeping program, and online freight management (i.e., UPS, FedEx).
• A strong customer focus is essential, working with both internal and external customers.
• Fluent English skills verbally and written.
• Mechanical aptitude.
• Preferable basic mechanical and/or electrical knowledge.
• Highly self-motivated
• Good organizational and time management skills.
• Excellent written and verbal communication skills with the ability to listen and understand others.
• Team player with strong interpersonal skills with the ability to foster strong working relationships.
• Ability to work independently and follow through on work assignments with minimal direction.
• Detail oriented.
• Positive attitude towards change and growth
• Has cultural flexibility. Is capable to deal with the different corporate cultures and cultures of production plants of FRC's clients.
• Is allowed to legally work in the U.S.

Environmental, safety & health requirements:

• Complies with QESH policy
• Complies and participates with SBP (Safety Behavior Program)
• Performs its functions following and understanding the Job Safety Analysis (JSA), is aware of the workplace hazards
• Avoids and reports unsafe behaviors and unsafe conditions
• Uses and maintains personal protective equipment
• Reports accidents and near accidents
• Complies with environmental and safety rules, policies, work instructions, manuals, etc.
• Performs its functions understanding the impact of these on the environment
• Participates in activities to safeguard the environment.

What we offer you

• 11 Paid Holidays
• 15 Paid Time Off (PTO) Days
• Medical, dental, vision, life & disability insurance
• 401k with 6% company match
• Employee Assistance Program
• Employee Wellness Program
• Bonus Programs

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
 

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.