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Job Function:

Job Sub Function:

Job Category:

All Job Posting Locations:

Job Description:

Responsibilities:

Convert accounts receivable to cash for countries in scope as per defined procedures  and legislation

Making outbound calls and responding to inbound calls promptly according to processes

Cooperation with other departments within the organization (Customer Logistic Services, Deliver customer master, billing department, sales, audit, Business Unit Finance…)

Researching and resolving disputes and deductions that would otherwise delay or prevent payment of accounts receivable

Placing accounts on credit hold, and releasing orders from credit hold within scope of authority,

Identify doubtful debt and take corrective actions when necessary

Identify growth trends and  propose potential uplifts

Proactively suggest idea’s to automate processes and improve execution of tasks

Active involvement in identifying potential business improvements

Analyze I2C process issues and process change requests and make recommendations as part of the regional process governance 

Perform all I2C procedures as required, in a timely manner

Active involvement in identifying potential business improvements

Train new joiner and less experienced colleague

Accountabilities:

Building and maintaining relationships with customers concerning past due invoices, payment trends, resolution of disputed invoices and other matters relating to receivables. The objective is to keep DSO as low as possible

Reporting  & Monitoring (ADRs, Blackline, Balance Sheet Items)

Provide support during SOX testing and for compliance related matters

Meet dashboard metrics related to Invoice To Cash

Reduce delinquencies, Limit bad debt losses,

Address the root causes of customer deductions, Resolve deductions in a timely manner

Timely and accurate reporting

Support of the I2C Team lead/Supervisor

Work effectively with sales and other departments to maximize sales while limiting delinquencies and bad debt losses,

Qualifications/Skills/Experience

Strong  and effective written and oral communication skills combined with customer service orientation

At least 2 years of experience in a similar job in finance / accounting / customer service environment

Independent worker / self starter

Ability to solve difficult situations using own judgment and sense of initiative

Team Player

Eye for detail

Strong analytical and communication skills

Proficient use of English (written and oral) & Turkish (written and oral)

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.