Keller Executive Search is partnering with a growing, multi-location consumer-facing organization to hire an experienced General Manager. This is a hands-on leadership role responsible for the full performance of a location, from day-to-day operations and staffing to customer experience, sales targets, and financial results. It is an excellent opportunity for an operations leader who thrives on ownership, accountability, and building high-performing teams.

Our client operates in a fast-paced, service-oriented environment where consistency, standards, and customer satisfaction drive success. As General Manager, you will act as the local face of the business, ensuring every part of the operation runs smoothly while coaching your team to deliver strong, repeatable results.

This role offers genuine upward mobility. As the organization continues to expand, there will be opportunities for broader leadership responsibility, making it ideal for someone who wants to grow their scope and responsibility over time.

Key Responsibilities

• Own the day-to-day operations of the location, ensuring smooth, efficient, and profitable performance
• Recruit, train, schedule, and develop a productive and engaged team
• Drive sales, revenue, and operational targets while managing costs and controlling budgets
• Deliver a consistently high standard of customer service and resolve escalated customer matters
• Monitor key performance metrics and take action to continuously improve results
• Ensure compliance with company policies, quality standards, and health and safety requirements
• Manage inventory, ordering, and vendor relationships as applicable to the location
• Report on performance, trends, and opportunities to senior leadership
• Foster a positive, accountable, and results-driven workplace culture

Requirements

• Proven experience managing the operations of a location, branch, or similar business unit
• Demonstrated success leading, coaching, and developing frontline and supervisory staff
• Strong understanding of P&L, budgeting, and driving sales and operational targets
• Excellent people-management, communication, and problem-solving skills
• Ability to work full-time and on-site in a fast-paced customer-facing environment
• Willingness to relocate for this role

• High school diploma or equivalent

Preferred

• Experience in retail, hospitality, food service, or another multi-unit consumer-facing sector
• Track record of improving operational metrics and customer satisfaction scores
• Bachelor's degree in business, management, or a related field

• Experience overseeing multiple teams or aspiring toward multi-location leadership

Benefits

• Base salary of $85,000 to $110,000 annually
• Comprehensive health benefits
• Paid time off
• Relocation assistance available for this role
• Full-time, permanent, on-site position
  

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Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

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Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

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• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
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Use of Artificial Intelligence in Recruitment

Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

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Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.