Service Delivery

The Service Delivery team is responsible for delivering transactional orders for Europe. These deliveries will be across the globe and involve GTT’s entire product portfolio. Managing the delivery once sold through to Service Assurance. Efficient and timely coordination of activities across all teams, internal and external is vital to ensure GTT’s customers receive a smooth implementation. As a Delivery Manager you will manage an internal virtual team for your orders, interacting with all departments, from Sales and Order Assurance, through to Vendor Management and Network Provisioning, then handing over to support. Communication with the client throughout the delivery process is critical, as well as managing your orders and financial forecasting for the business.

Main Responsibilities

The Delivery Manager will be responsible for delivering orders and ensuring services are delivered on time and to the required specification. This includes, but is not restricted to the following:

• Manage a variety of customers and orders from the GTT Product Portfolio
• Proactively manage and own all orders assigned to them
• Communicate frequently with clients, providing them clear and regular updates throughout the delivery
• Update our internal systems and be an advocate for our external facing portal Ethervision
• Manage a number of teams throughout the organisation
• Management of all delivery tasks
• Financial reporting, committing a delivery forecast to the management team
• Knowledge share, providing support and advice to other members of the Delivery Team

Experience Required

• Excellent communication and presentation skills with very good written and oral skills in English
• Technically competent with various software programs, such as Word, Excel, PowerPoint
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Ability to virtually manage others to achieve maximum results
• Personal focus on continuous improvement and innovation.
• Strong flexibility & ability to perform effectively within changing, multi-cultural environment

Person Specification

• Experience of Delivery or Project Coordination/Management, with strong organisational skills
• A strong team player, persuasive, influential and effective communicator
• Excellent coordination skills and ability to build strong cross-departmental relationships
• An ability to work both independently and in a team-oriented, collaborative environment
• An ability to recognize potentially serious issues quickly and drive to resolution
• Ability to work to tight deadlines and under pressure

Desirable Criteria

• Experience in Telecommunications with a solid knowledge of the European markets.
• Technical qualification in an IT or Engineering discipline an advantage. ITIL, Prince II etc.

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