Position Overview

In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth.

As we continue our business model transformation, driving adoption of our technology is key to long-term customer value and partnership.

As a Customer Success Advisor, you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices.
 

Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success.

Responsibilities

• Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes

• Establish adoption strategies to increase customer value and product usage

• Identify and engage at-risk accounts by using discovery skills and realign them toward success

• Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes

• Deliver a high-quality experience that deepens customer satisfaction and loyalty

• Uncover and identify opportunities to expand customer relationships through value discovery, understanding customer workflows and strategic conversations
   

Preferred Qualifications

• 5-7 years in Customer Success, Account Management, or a related customer-facing role

• Experience in AEC industry is an added advantage

• Proven track record of working independently while driving measurable impact

• Experience navigating cross-functional collaboration with internal and external stakeholders

• Proficiency in Salesforce, Gainsight or similar CRM systems

• Experience with SaaS, cloud-based software, or subscription business models
   

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

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