Customer Solution Specialist

Location: Casablanca, Morocco

About the Role

We are looking for a Customer Solution Specialist to provide technical and layout support to our Sales and Delivery teams, helping develop and implement KONE products and solutions that meet customer requirements.

In this role, you will take ownership of CAD, layout and technical documentation, ensuring drawings and solution data are accurate, up to date and meet KONE’s quality and compliance requirements. You will work across both the Sales and Delivery processes, supporting projects from tender through to final documentation.

What you will do

• Provide technical and layout support to the Sales team to develop and sell KONE products and solutions.
• Take ownership of CAD and layout drawing activities, including 2D, 3D and BIM where applicable.
• Localise tender layouts, shop drawings and local material drawings to meet customer and local requirements.
• Perform technical feasibility checks and support the development of effective and cost-efficient solutions.
• Assist with design proposals and provide technical support to consultants.
• Respond to Requests for Information (RFIs) and document solution designs.
• Coordinate BIM solutions with Supply Line and provide the required technical information to Front Line teams.
• Prepare and maintain technical documentation, including approval documents, compliance documents, manuals and as-built drawings.
• Create final shop order drawings, M-drawings and E-Link documentation.
• Manage drawing revisions and ensure all changes are accurately incorporated.
• Support change order processes, including variations and additional works.
• Provide installation and builder drawings where required.
• Ensure proposed solutions comply with applicable codes, regulations and safety requirements.
• Participate in customer meetings where technical and layout-related discussions are required.
• Maintain high-quality, accurate and up-to-date solution documentation and contribute to the KONE CSE knowledge base.

What you bring

• 2–3 years of AutoCAD experience, preferably in a technical, engineering or design environment.
• Good understanding of technical drawings and layout processes.
• Experience with BIM and real-time co-design tools would be an advantage.
• Good understanding of technical documentation and workflow management.
• Understanding of quality management principles and processes.
• Basic knowledge of relevant technical norms and standards.
• Strong attention to detail and a commitment to delivering accurate, high-quality work.
• Good organisational and prioritisation skills, with the ability to manage multiple tasks and deadlines.
• Strong collaboration and communication skills.
• Good working knowledge of English.
• Good IT literacy; SAP experience would be an advantage.

What we are looking for

You are a detail-oriented and technically minded professional who enjoys working with drawings, documentation and engineering solutions. You are able to manage multiple priorities while maintaining a high standard of accuracy and quality.

You will work closely with Sales, Delivery, Supply Line and other stakeholders, so strong collaboration skills and the ability to communicate technical information clearly are essential.

Why join KONE?

At KONE, you will have the opportunity to work with innovative solutions that improve the flow of people in buildings and cities. You will collaborate with experienced teams across the business while developing your technical expertise in CAD, BIM, customer solutions and elevator technology.

If you are looking for an opportunity to use your technical and design skills in a dynamic, customer-focused environment, we would like to hear from you.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html