Customer Service  Trainee with SPANISH -  Early Careers Program 

What You'll Do

• Learn and develop career within Global Customer Operations in a dynamic international environment.
• Support daily operational activities including Order Management, Invoice Management and Customer Service processes.
• Process and monitor customer orders while ensuring accuracy and compliance with established procedures.
• Manage and prioritize requests received through shared mailboxes and support timely resolution of customer inquiries.
• Collaborate with experienced colleagues and subject matter experts who will support your learning journey and professional growth.
• Gain hands-on experience with industry-leading systems such as SAP and Salesforce.
• Participate in process improvement initiatives and contribute to operational excellence projects.
• Develop expertise in a Shared Services environment and build a strong foundation for a future career in Customer Operations, Supply Chain, or Business Services.

What We're Looking For

• Student or recent graduate interested in Customer Operations field.
• Strong willingness to learn and develop in an international business environment.
• Self-starter with the ability to work independently and take initiative.
• Solution-oriented mindset with a proactive approach to problem-solving.
• Strong customer focus and commitment to delivering a positive customer experience.
• Good organizational skills and attention to detail.
• Proactive attitude and eagerness to take ownership of assigned tasks
• Basic knowledge of Microsoft Office applications
• Good command of English (written and spoken) and Spanish or Portuguese
• Interest in working with business systems such as SAP and Salesforce.

HOW YOU CAN THRIVE AT ALCON:

• Civil contract;

• Hybrid model of work, min. 30h/weekly

• Opportunity to join growing, early-stage organization built within a mature, stable global company;

• Friendly working environment and a diverse and highly motivated team ;

• Practical experience in Order-to-Invoice (OTI) processes.
• Training and mentoring from experienced Customer Operations professionals.
• Opportunity to work with global stakeholders.

• Truly international environment and daily interactions with colleagues and stakeholders from all over the world;

• Modern office with a lot of facilities inside located at NewCity building, 15 Marynarska Street, Warsaw.

See your impact at alcon.com/careers

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You are applying to be part of the Alcon Talent Pool. We are not currently recruiting for this role but we are building a pipeline for future opportunities. If you would like to be considered for a similar position in future, then please submit your CV or resume.