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Takealot.com, South Africa's leading online retailer, is looking for a highly talented Customer Service Intern to join our team in Cape Town DC.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!
Think you’ve been challenged before? Think again!
Requirements
Qualifications & Experience
N6 certificate in Business Management, Marketing or any related field or a related discipline.
The skills we need:
- Computer Literacy
- Strong Attention to Detail
- Strong written and verbal communication skills
- Time management and ability to manage multiple projects simultaneously
- MS Office Suite (Word, Excel, PowerPoint)
- Data interpretation and presentation
- Basic understanding of HR principles and practices
- Strong organisational and administrative skills
Attributes required:
- Collaborative
- Creative Energy
- Hands on
- Have an opinion and voice it
- Strong communication skills
- Strong problem-solving skills
Key responsibilities:
- Analyse customer service data and feedback to identify trends, challenges, and improvement opportunities
- Support the creation, review, and optimisation of SOPs and process flows
- Contribute to continuous improvement initiatives aimed at enhancing efficiency and customer satisfaction
- Assist with reporting on key metrics and performance indicators
- Work closely with cross-functional teams including Customer Experience, Operations, and Data to implement improvements
- Participate in projects to optimise customer service processes and system utilisation
This is an 18-month contract position.
This is a contract position
High Level:
At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship Programme will prepare you for a career in a large-scale and fast-paced environment.
Every selected intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The programme consists of various technical and soft-skill courses where you will receive training on a variety of areas.
You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of great industries.
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