The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility for accurately matching and allocating incoming payments to invoices in SAP S/4HANA, maintaining cash-ledger integrity, performing bank statement processing and reconciliations, and resolving unapplied or short-payments. This role is pivotal for working capital accuracy and timely clearing of open items, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Process incoming bank statements and electronic payment files; post and clear customer/vendor payments and allocate receipts to the correct open items in SAP S/4HANA.
• Execute automated and manual cash application routines; investigate and resolve unmatched items, short pays, unapplied receipts, and suspense account postings.
• Maintain the cash-clearing process for both vendor payments (where applicable) and customer receipts; ensure GL and subledger reconciliations.
• Liaise with Treasury and Payments teams to reconcile payment advice, investigate payment file anomalies, and support payment investigations.
• Work with AP/AR teams, business owners and vendors to obtain remittance details and resolve allocation issues.
• Prepare weekly/monthly bank reconciliations, including reconciliation of house banks, clearing accounts, and suspense accounts.
• Support month-end close activities related to cash and bank accounts and prepare supporting schedules and variance explanations.
• Implement and improve automated matching rules, bank statement rules, and exception-handling workflows in SAP/Fiori.

Day-to-day tasks:

• Review automated match results and process exceptions from the cash application queue.
• Post manual allocations and clearing entries in SAP when automated matching fails.
• Investigate differences (amount, reference, currency) and clear items or move to suspense with clear notes for follow-up.
• Reconcile bank statement items to GL and open item reports; liaise with bank/treasury for outstanding items.
• Record and monitor short payments, refunds, and chargebacks and route for resolution.

Systems & Tools:

• SAP S/4HANA (Fiori) — Bank Statement Posting, Cash Application/clearing apps
• OpenText (if vendor/payment advices are stored in inbound archive)
• Bank portals and electronic banking interfaces (EBICS, SWIFT, or local equivalents) — familiarity helpful
• Excel (advanced), Power Query, and/or SQL for ad-hoc analyses
• Treasury management systems knowledge is a plus

What you’ll bring

• 3+ years experience in cash application, bank reconciliations, or cash accounting in an ERP environment.
• Practical experience with SAP S/4HANA bank statement processing, clearing, and open-item accounting.
• Strong problem-solving skills, exceptional attention to detail and an organized approach to managing exceptions.
• Proficiency with Excel for reconciliations and reporting.
• Clear communicator and collaborator with internal stakeholders (treasury, AR/AP, business units) and external banks

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: 

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City) 

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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