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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Business Analyst who will work closely with business users, product owners, technical teams, vendors, and other stakeholders to translate business needs into clear and actionable requirements. The role will support Agile product delivery through requirements elicitation, process analysis, solution design, backlog refinement, and user acceptance testing. This position will be full-time and hybrid in Mandaluyong City.
 

The ideal candidate has extensive business analysis experience, strong knowledge of financial services and business processes, and the ability to work effectively with both technical and non-technical stakeholders. You should be highly analytical, organized, and comfortable working in a fast-paced environment while managing complex requirements and competing priorities.

What You’ll Do

• Conduct requirements elicitation workshops, stakeholder interviews, and discovery sessions

• Analyze, document, and refine business requirements into user stories, acceptance criteria, and supporting documentation

• Develop and maintain project requirements and supporting artifacts in Azure DevOps

• Review and document existing and future-state business processes

• Work with product owners to refine, prioritize, and maintain product backlogs

• Collaborate with business users, developers, vendors, and technical teams to ensure alignment throughout the delivery lifecycle

• Define business processes and identify opportunities for process improvement

• Analyze business requirements and develop potential solution options for stakeholder review

• Support the integration of business requirements across systems and applications within the enterprise's IT ecosystem

• Coordinate with QA teams to define and validate test scenarios, test cases, and test scripts

• Support User Acceptance Testing (UAT) and assist business users throughout the testing process

• Monitor and coordinate the resolution of application defects and issues

• Define and validate acceptance criteria to ensure delivered solutions meet business requirements

• Participate in Agile ceremonies, backlog refinement, solution discussions, testing activities, and stakeholder meetings

• Communicate requirements, risks, dependencies, and delivery considerations clearly to technical and business stakeholders

What You’ll Need

Required:

• Bachelor’s degree in Information Technology, Information Management, Business Management, Accounting, or a related field

• At least 10 years of experience in business analysis, including at least 5 years in a senior business analyst role

• At least 5 years of experience in the banking, accounting, or financial services sector

• At least 7 years of experience designing and documenting business processes

• At least 5 years of experience in quality assurance and testing of IT applications

• Strong experience with requirements elicitation, analysis, documentation, and stakeholder management

• Strong understanding of project management and software development lifecycles

• Experience working with Agile and Waterfall methodologies

• Experience using Azure DevOps for backlog management, iterations, user stories, and supporting documentation

• Knowledge of Microsoft technologies such as SharePoint, Power Platform, Microsoft Teams, Dynamics 365, and Power BI

• Knowledge of ITIL best practices

• Proven vendor management experience

• Excellent written and verbal communication skills in English

• Strong analytical, problem-solving, facilitation, and presentation skills

Preferred:

• Experience with government procurement processes and contract lifecycle management

• Experience in account or sales management processes

• Understanding of ADB development processes

• Experience working with enterprise business applications and system integrations

• Experience supporting products involving financial, accounting, or management approval processes

• Experience working with both technical and business stakeholders in a multicultural environment

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.