This role is an exciting opportunity for someone in their career to gain hands-on experience while contributing to work that supports our broader mission. As part of the team, you’ll learn how real-world projects come together, build foundational skills, and collaborate with experienced professionals who are invested in your growth. You’ll have the chance to explore modern tools, take on meaningful responsibilities, and see the impact of your work firsthand. This role is designed to help you grow from learning the basics to confidently owning work that moves the organization forward—all while building a strong career foundation.

Office locations: Boston - USA or Toronto - Canada

Work arrangement: Hybrid only (3 days in office, 2 days from Home); Remote working option is not available.

Position Responsibilities

• Own and deliver key outcomes aligned to team and organizational priorities.

• Collaborate with cross-functional partners to plan, execute, and improve solutions.

• Apply best practices to ensure quality, security, reliability, and scalability of work.

• Analyze data, trends, and feedback to inform decisions and drive improvements.

• Contribute to process optimization, documentation, and knowledge sharing.

More specific responsibilities (if needed)

• Support the reliability and day‑to‑day operation of critical enterprise systems by troubleshooting issues, resolving incidents, and coordinating with engineering and support teams to minimize business impact.

• Monitor and manage scheduled system processes and data workflows, investigating failures or delays and taking corrective action to ensure timely and accurate execution.

• Design, develop, and maintain enterprise software components and workflows that meet standards for reliability, scalability, compliance, and long‑term support.

• Analyze recurring system problems, identify root causes, and implement lasting improvements to enhance system stability, performance, and operational efficiency.

• Build and support system integrations and APIs, improve monitoring and performance visibility, collaborate with platform and DevOps teams, and provide technical guidance to peers

Required Qualifications

• 2+ years of relevant professional experience in a related role or function.

• 2+ years of hands-on experience with Java/Python/Node.js, and SQL

• Experience working in Azure DevOps, GitHub Actions, Jenkins.

• Familiarity with Java/Python/Node.js, and SQL

• Bachelor’s degree in Computer Science, Engineering, or a related field

• Strong communication skills with both technical and non-technical audiences.

Preferred Qualifications

• Demonstrated commitment to continuous improvement and learning.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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