Jobs Companies NAB Analyst- HR Operations

Über diese Analyst- HR Operations Stelle bei NAB

NAB · Vor Ort · Embassy Park - Bengaluru

Job Title:

Analyst- HR Operations

Work Type:

Permanent

Location:

Embassy Park - Bengaluru

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Essential capabilities

Strong knowledge of HR policies and procedures.
Proficiency in ServiceNow HR Service Delivery modules.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced, service-oriented environment.
Exposure to systems like Workday, ADP
Experience in driving automation and process simplification projects.
Knowledge on maintenance of Knowledge articles on ServiceNow.
Should be adept at writing and reviewing P&C Operations related SoPs
Strong knowledge of HR policies and procedures.
Proficiency in ServiceNow HR Service Delivery modules.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced, service-oriented environment.
Exposure to systems like Workday, ADP
Experience in driving automation and process simplification projects.
Knowledge on maintenance of Knowledge articles on ServiceNow.
Should be adept at writing and reviewing P&C Operations related SoPs

Experience

Worked in a high volume/complex contact centre/operations environment
Prior experience of working on HR Helpdesks
Prior experience of working on ServiceNow
Strong awareness of query audit framework and SoP creation process

Qualification Requirements

Graduation - Business/Human Resources (Preferred)
6-10 years of relevant experience

Key Accountabilities

Serve as the primary contact for employee HR queries via Tier 1 helpdesk channels.
Creating SoPs for P&C Ops
Evaluating colleague responses basis predefined query evaluation framework.
Provide accurate and timely responses on HR policies, procedures, and systems.
Utilize ServiceNow to manage, track, and resolve cases efficiently. Ensure compliance with data privacy and HR governance standards.
Escalate complex or sensitive issues to Tier 2 or specialist teams promptly.
Maintain high levels of customer satisfaction through proactive communication and empathy.
Identify recurring issues and recommend process improvements.
Support HR initiatives and contribute to knowledge base updates for self-service.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India

Bereit, sich bei NAB zu bewerben?
Bei NAB bewerben

Über NAB

At NAB you’re encouraged to define your own career path, learn while you work and discover where you excel. And when you’re ready to take on bigger challenges, we’ll give you the tools and support you need to get there. NAB is more than just a job. Our colleagues have an impact far beyond work, supporting customers when they need us and contributing to stronger, more sustainable communities. Our work changes the future of banking. With a winning environment, we’re committed to working together to solve society’s biggest challenges.

Alle Jobs bei NAB ansehen →

Ähnliche Jobs

NA
Vice President- Learning & Talent Analyst
NAB
⚡ Früh bewerben DLF Downtown, Sector 25A Phase... Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 7 Std.
NA
Service Desk Analyst
NAB
⚡ Früh bewerben DLF Downtown, Sector 25A Phase... Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 15 Std.
NA
Senior Analyst
NAB
⚡ Früh bewerben DLF Downtown, Sector 25A Phase... Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 15 Std.
NA
Senior Analyst, Engineer (React) - BEB
NAB
⚡ Früh bewerben 29 Lieu Giai Street, Ngoc Ha W... Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 15 Std.
NA
Associate Director Property Finance
NAB
⚡ Früh bewerben BNZ Place Auckland, 80 Queen S... Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 15 Std.
NA
Customer Service Banker
NAB
⚡ Früh bewerben Napier Store, 1/180 Hastings S... Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 15 Std.
NA
Fullstack Engineer
NAB
⚡ Früh bewerben 15 Tran Bach Dang An Khanh War... Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 15 Std.
NA
Senior Associate
NAB
⚡ Früh bewerben DLF Downtown, Sector 25A Phase... Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 15 Std.
NA
Customer Service Banker
NAB
⚡ Früh bewerben Kaiapoi Store, 107 Williams St... Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 15 Std.

Registrieren für Vorschläge, die auf die von Ihnen geöffneten Jobs und gespeicherten Suchen zugeschnitten sind.

Mehr Jobs bei NAB

Alle Jobs bei NAB ansehen →

Jetzt bewerben
🤖

Moment — langsam

JobsRadar wurde für echte Menschen gebaut, die eine schwere Zeit bei der Jobsuche haben — nicht für automatisierte Anfragen. Sie klicken viel zu schnell und sind jetzt vorübergehend blockiert.

Kommen Sie später wieder. Wenn Sie wirklich auf Jobsuche sind, stehen wir hinter Ihnen — verhalten Sie sich einfach wie ein Mensch.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Verschaffe dir einen Vorsprung bei der Jobsuche.

Tritt unserem Telegram-Kanal bei für das, was dir hilft, die Stelle zu bekommen — Gehaltsbenchmarks, den wöchentlichen Marktpuls und neue Feature-Drops. Kein Spam, nur Signal.

Dem Kanal beitreten — kostenlos