KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Administrative Assistant

KSB GIW, Inc.

Job Title: Administrative Assistant
Department: Fort McMurray Service Center
Reports to: Service Center Operations Manager
Location: Fort McMurray, Alberta, Canada
Shift: 1st

Purpose of Position:

To assist the staff and customers of the Service Center.

Duties and Responsibilities:

•  Answers incoming calls and directing inquiries to the appropriate personnel.
• Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.
• Maintains current list of telephone directory and employee location list and reissues list periodically
• Maintains hard copy and electronic filing systems
• Maintains an adequate inventory of office supplies
• Coordinates repair and maintenance of office equipment
• Handles all incoming mail, stamps and distributes
• Handles all outgoing mail, weekly expediting of documents via Purolator, ordering Purolator supplies
• Assists both Customer Service and Service Department to enter purchase orders from customers
• Provides redundancy to Customer Service for sales staff with inquiries/part lookup/pricing/quoting/SAP navigation
• Post good receipts, scan ship lists to L drive, maintain filing system for hard copies
• Assists both Customer Service and Service Department in Expediting of orders
• Assists both Customer Service and Service Department in creating and issuing quotes for customers
• Assists both Customer Service and Service Department Respond to customer inquiries regarding ETAs and follow up with order statuses
• Other duties as assigned by the manager

Education and Experience:

• High School Diploma or GED

Knowledge and Experience:

• 1 to 3 years of experience in a service center or manufacturing environment
• Proficient with Microsoft Office and SAP with emphasis on excel and word
• Experience in dealing with the public in person and over the phone
• Ability to communicate clearly in English

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.