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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Accounts Receivable Officer

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for an Accounts Receivable Officer to start immediately!

Duties and Responsibilities include but are not limited to:

• Overdue Invoice Follow-Up: Proactively calling insurers about overdue invoices, confirming expected payment dates, and identifying reasons for delays.

• Email & Portal Follow-Up: Sending professional reminder emails, maintaining notes in insurer portals, and providing supporting documentation when requested.

• Promise-to-Pay Management: Tracking insurer promises to pay, immediately following up on missed payment dates, and escalating repeated broken commitments.

• Invoice Dispute Resolution: Investigating and resolving straightforward invoice queries, identifying missing info preventing payment, and escalating complex disputes to internal teams while tracking their progress.

• Insurer Relationship Management: Building strong working relationships with insurers while staying focused on achieving payment outcomes and reducing overdue debt.

Required Tools

• Crunchwork (in-house software) / client is willing to train

• Xero

• Excel

Qualifications:

• Proven background in Accounts Receivable or debt collection, specifically chasing overdue invoices.

• Strong Phone & Email Skills

• Record-Keeping & Accuracy

• Ability to investigate invoice queries, identify missing documentation, and know when to escalate complex issues.

• Professional Demeanor: "confident but respectful approach to debt collection" to build strong relationships with insurers.

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Schedule: Australian Eastern Standard Time Work Hours (40 hours per week, Full-time)

Location: 100% Remote

Salary Package: Up to ₱45K/month

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

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