About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

Do you love amplifying stories across channels as much as writing compelling copy? Can you turn complex product positioning into a scalable, repeatable content engine that powers web experiences, product marketing, and conversion journeys?

Reporting to the Director of Communications, the Content Manager partners closely with the Senior Content Manager to go beyond traditional copywriting. This is a hands-on role at the intersection of high-quality storytelling, product marketing, social media, web experience, and AI experimentation.

You will transform Zuora’s positioning into consistent, high-impact content across the website, social media, campaigns, and the full customer journey.

In this role, you will:

Be a Strategic Content Architect
Define the systems that make great content possible—not just the content itself. Partner with product marketing, growth, and web stakeholders to translate business strategy into clear frameworks, structured messaging, and scalable templates.

Drive Editorial Excellence Across Formats
Produce and refine messaging across articles, guides, data reports, web pages, conversion flows, social media (written and video), and campaign assets. Maintain exceptional quality across written, visual, interactive, and live formats, ensuring Zuora’s voice is consistent and differentiated.

Enable AI-Powered Content Scale
Transform core messaging into modular, reusable components for every stage of the customer journey. Build AI workflows, prompt libraries, and automation patterns to scale high-quality content creation. Establish governance, models, and guidelines to maintain consistency across products and audiences.

Own Content-to-Web Transformation
Partner with the web team to bring messaging to life across landing pages, solution pages, site architecture, and UX flows. Apply a conversion-driven mindset using data, experimentation, and CRO best practices. Ensure content is optimized for SEO, CMS integration, and personalization.

Lead Cross-Functional Collaboration
Work closely with Content, Communications, Product Marketing, Brand, Growth, Web, SEO, and Design teams. Help shape positioning, refine messaging, and align content with brand, engagement, and revenue goals. Collaborate across the organization to create breakthrough content and experiences.

About You

You’re an experienced content strategist who thrives at the intersection of storytelling, systems, and scale. You’ve worked closely with product marketing—ideally in SaaS—and know how to turn insights into compelling narratives that drive business impact.

You bring:

• 5+ years of experience in high-impact content roles (B2B SaaS preferred; journalism or newsroom background a plus)
• Exceptional writing and storytelling skills
• Proven ability to translate product positioning into high-performing web and conversion experiences
• Strong understanding of SEO, user journeys, and experimentation frameworks
• Working knowledge of AI content tools, workflow orchestration, and automated QA practices
• A high bar for content quality across formats: written, visual, video, and live experiences
• Sharp critical thinking, creativity, attention to detail, and cross-functional influence

Bonus: Experience writing for SaaS companies in finance or accounting.

About the Team

• The Communications and Content team is redefining how Zuora tells its story. This is not a traditional copywriting function—it’s a strategic, systems-driven team focused on building the next generation of storytelling.
• Together, the team is shaping how Zuora shows up across every touchpoint and how the market understands the future of monetization.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re looking for an Internal Communications Manager to be a key individual contributor driving our global internal communications programs. In this role, you’ll serve as a central point of contact for internal communications, partnering with senior leaders and cross-functional teams to plan, write, and deliver communications that keep ZEOs aligned, informed, and inspired.

You’ll shape the narrative of where Zuora is going and how we get there together, working across channels such as email, Slack, our employee newsletter, intranet, and live events. You’ll translate complex strategies into clear, human messages and help leaders communicate with clarity, confidence, and impact.

*This is a Hybrid position, so you’ll be working in-person in the Foster City office at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby.

What you’ll do

Plan and execute internal communications programs

• Partner with the broader Communications, Marketing, ZEO Success, and Strategic Operations teams to plan and execute internal communications programs aligned to company strategy, OKRs, people programs, and more.

• Own day-to-day management of the internal communications calendar for your programs, ensuring the right messages reach the right audiences at the right time and avoiding channel conflicts or duplication.

• Support coordination across regions and functions so global and local communications feel consistent, timely, and relevant.

Write and edit clear, compelling content

• Draft, edit, and polish internal content across channels, including A–Z newsletter blurbs, executive and functional emails, Slack posts, intranet articles, company enablement, talking points, FAQs, and event scripts.

• Translate complex strategies and initiatives into simple, human, and actionable messages tailored for different audiences (all ZEOs, people leaders, specific functions/regions).

• Maintain consistency with Zuora’s internal tone of voice: clear, candid, approachable, and aligned to our values.

Support executive and leadership communications

• Partner closely with senior leaders (including the CEO, COFO, CPTO, and functional SVPs) and their teams to support internal communications around strategy, business performance, and major announcements.

• Contribute to the development of All Hands and ZKO segments by drafting talking points, story arcs, and supporting materials that help leaders show progress, explain “the why,” and drive clear calls to action.

• Provide constructive feedback and light coaching on content and structure so leaders can communicate with clarity and confidence.

Help run high-impact internal events

• Support end-to-end communications for enterprise events such as Global All Hands, ZKO, APAC AMAs, Summer of AI, and targeted enablement sessions – including invites, run-of-show docs, presenter scripts, Q&A flows, enablement tools and resources, and recap communications.

• Partner with Operations, IT, and regional stakeholders on logistics and audience experience (e.g., Zoom configuration, recordings, translations/captions, follow-up resources).

• Capture and synthesize feedback from ZEOs and leaders to recommend improvements for future events and communications.

Build scalable processes and leverage tools

• Use and continuously improve templates, intake forms, and playbooks that make it easier for partners to request support and contribute high-quality inputs (e.g., Internal Comms guide, request details, AI prompt templates).

• Help maintain and refine AI-enabled workflows (for newsletters, MBR recaps, and other recurring updates) that reduce production time and improve consistency.

• Track basic engagement metrics (opens, attendance, Q&A/submissions, survey responses) and share insights and recommendations with the Senior Director and stakeholders.

Champion culture, inclusion, and global representation

• Ensure internal communications reflect and reinforce Zuora’s culture and values, highlighting examples of ZEOs and teams bringing our strategy to life.

• Intentionally elevate diverse voices and perspectives in company-wide forums by partnering with regional leaders and ERGs to feature stories, quotes, and segments that represent our global ZEO base.

• Help ensure key moments and messages land thoughtfully across regions, time zones, and cultural contexts.

About You

• Minimum of 5+ years of experience in internal/employee communications, corporate communications, or a closely related field, ideally in high-growth tech or SaaS environments (or equivalent work experience with a Master's or Bachelor's degree as specified).

• A quick learner with a keen interest in rapidly understanding the business, its strategies, and its complexities.

• Strong writing and editing skills with a portfolio that demonstrates your ability to craft clear, concise, and engaging content across multiple formats and audiences.

• Experience supporting C-suite and senior leaders on internal communications (e.g., emails, town halls, leadership meetings), with professionalism, discretion, and sound judgment.

• Comfort operating in a highly collaborative, fast-paced, and global environment, coordinating with multiple teams and stakeholders to get work over the finish line.

• Demonstrated ability to manage multiple projects at once—from recurring newsletters to one-off announcements and live events—while maintaining attention to detail and meeting deadlines.

• Familiarity with modern internal communication tools and channels (e.g., Google Workspace, Slack, intranet/CMS, Zoom/Vidyard, basic analytics dashboards; exposure to AI-assisted writing tools is a plus).

• A genuine interest in culture, employee experience, and business strategy, and helping people understand not just what is happening, but why it matters and what they should do next.

Nice to have:

• Experience working closely with or within Marketing to align internal and external narratives.
• Familiarity with modern internal communications tools and analytics (e.g., intranet platforms, town hall tooling, survey/feedback tools, video and visual content formats).

About the Team

Zuora’s Internal Communications team connects every ZEO to our strategy, objectives and key results (OKRs), and culture through clear, timely, and engaging communication. You'll sit within Marketing and we partner closely with executive leadership, ZEO Success, and functional leaders globally to shape the narrative of where Zuora is going and how we get there together.

You’ll join a highly collaborative, fast-paced, and global team that:

• Operates as trusted advisors to senior leaders across the company.

• Works cross-functionally to ensure messages are aligned, consistent, and relevant for ZEOs around the world.

• Experiments with new formats, tools, and AI-enabled workflows to continuously improve how we communicate.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for an experienced marketing leader to own and accelerate Zuora’s growth across Asia-Pacific & Japan (APJ). As Head of APJ Marketing, you will be the marketing face of Zuora in the region, responsible for driving brand awareness, demand generation, pipeline creation, and customer advocacy at scale.

This is a highly strategic and visible role that combines regional ownership with tight alignment to our global field and product marketing teams based in HQ (Redwood City, CA).

Key Responsibilities

• Develop and execute the annual APJ marketing strategy and plan aligned to regional revenue goals (new logo acquisition, expansion, and retention)
• Own regional pipeline generation targets in collaboration with APJ Sales leadership and centralized demand generation teams
• Build and scale awareness of the Zuora brand across APJ through thought leadership, PR, events, digital programs, partnerships, and localized content
• Lead customer marketing and advocacy programs in-region (case studies, references, user groups, executive roundtables, Zuora Subscribed events)
• Localize global campaigns and assets (product launches, industry solutions, ABM plays) for maximum relevance and impact in APJ markets
• Plan and execute high-impact owned and third-party events (Subscribed APJ, regional roadshows, industry conferences)
• Manage the APJ marketing budget, agency relationships, and a small regional team (with opportunity to grow headcount)
• Serve as the primary marketing partner to the GM APJ and regional sales leaders 
• Act as the voice of APJ into global marketing; provide market insights, competitive intelligence, and customer feedback to influence global strategy and product roadmaps

Who You Are

• 12+ years of B2B marketing experience, with at least 5 years in a senior regional marketing leadership role covering APJ
• Proven track record of building pipeline and hitting demand generation targets in complex, multi-country regions
• Deep experience in enterprise SaaS / software marketing; familiarity with finance, billing, or subscription business models is a strong plus
• Strong blend of strategic planning and hands-on execution – comfortable both building the plan and rolling up sleeves when needed
• Experience managing distributed teams and agencies across multiple APJ countries and time zones
• Exceptional stakeholder management skills; able to influence and align with HQ-based centralized marketing teams
• Data-driven mindset with proficiency in marketing analytics, attribution, and tools (Salesforce, Marketo or similar, Tableau, 6sense, etc.)
• Outstanding communication and presentation skills; fluent in English (Japanese language skills highly valued)
• Willingness to travel frequently across APJ (20%)

Why Zuora?

• Be part of a category-defining company that is shaping the future of how the world does business
• High-impact role with direct influence on one of Zuora’s fastest-growing regions
• Competitive compensation package including base, bonus, equity, comprehensive benefits, and flexible time-off
• Collaborative, high-energy culture that values bold ideas and ownership

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we’re building the monetization platform for the AI era.

As AI reshapes how products are created, delivered, and priced, businesses are moving beyond static SKUs and one-time transactions. They’re experimenting with usage-based models, hybrid offerings, and dynamic pricing—often across multiple channels at once.

Zuora sits at the center of that shift.

We help companies design, launch, and scale modern monetization strategies—powering everything from subscriptions to usage-based and AI-driven models. Our platform enables the full quote-to-cash lifecycle so businesses can iterate faster, reduce operational friction, and unlock new revenue streams.

The Opportunity

We’re hiring a Senior Product Marketing Manager to define and scale Zuora’s Commerce story.

Commerce at Zuora is how our customers sell and transact across channels, business models, and customer journeys. From self-serve checkout to sales-led quoting, from subscriptions to usage and hybrid models, Zuora enables companies to transact seamlessly across the entire customer lifecycle.

This role is about turning that breadth into a clear, compelling, and differentiated story and, critically,  bringing new commerce capabilities to market in a way that drives real growth.

What You’ll Do

Define the Commerce Narrative

• Shape how Zuora defines modern, omnichannel commerce in an AI-driven world.
• Build messaging and positioning that simplifies complex capabilities into clear customer value.
• Establish a strong, differentiated point of view in a crowded, diverse market.

Lead High-Impact Launches

• Own go-to-market strategy for new commerce capabilities
• Partner with Product on roadmap, packaging, and pricing decisions
• Drive alignment across Marketing, Sales, Customer Success, and Partnerships

Enable the Business to Sell

• Build high-quality, practical enablement (decks, demos, battlecards, talk tracks)
• Help sales teams confidently position our solutions across multiple buyer personas
• Translate strategy into tools that drive pipeline and close rates

Bring the Customer Voice to Market

• Capture and scale customer stories, use cases, and proof points
• Ground messaging in real-world outcomes across industries and business models
• Continuously refine positioning based on feedback and data

Drive Growth Through Clarity & Differentiation

• Identify where we win—and double down
• Track competitive trends and evolving buyer expectations
• Continuously evolve our story as the market shifts
  
  

About You

You may be a great fit if you:

• 5+ years of Product Marketing experience in B2B SaaS
• Proven success leading product launches from concept through GTM execution
• Strong storytelling and positioning skills—you can make complex things feel simple and compelling
• Experience partnering closely with Product on roadmap, pricing, or packaging
• Track record of building effective sales enablement that drives results
• Highly collaborative—you know how to align cross-functional teams and drive momentum
• Comfortable operating in fast-moving, evolving environments

Nice to have (but not required):

• Experience in commerce, billing, CPQ, or quote-to-cash ecosystems
• Familiarity with usage-based pricing or modern monetization models
• Exposure to AI-driven products or platforms

Location

• Bay Area: Hybrid (3 days/week in Foster City)
• Remote: Open, with occasional travel
  
  

About the Team

You’ll join Zuora’s Product Marketing team, which sits at the intersection of Product, Sales, Marketing, Customer Success, and Finance. Our mission is to define how Zuora wins in the market and to equip our GTM teams with the stories, strategies, and tools they need to succeed.

We:

• Partner closely with Product to shape roadmap, pricing, and packaging.
• Work hand-in-hand with Sales, Solutions, and Customer Success to refine messaging based on real-world feedback.
• Operate as a highly collaborative, globally distributed team, balancing async work with intentional moments for live collaboration.
• Offer meaningful opportunities for growth and development, whether you’re deepening your product domain expertise, expanding your ownership across new products, or leading high-visibility, cross-functional initiatives.

Team members who thrive here are curious, resourceful, and comfortable “connecting the dots” across functions to drive clear, cohesive execution.

Pay and Benefits

Compensation

This role offers a base salary range of $155,800 - $214,250 in our primary hiring locations, plus variable bonus. Actual compensation will be based on your experience, skills, and location in line with local market benchmarks and Zuora’s internal compensation framework.

(We will share region-specific details during the interview process and in accordance with local legal requirements.)

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs.
• Medical, dental, and vision insurance.
• Generous, flexible time off, plus paid holidays, “wellness” days, and a company-wide year-end break.
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy).
• A Learning & Development stipend to support ongoing growth.
• Opportunities to volunteer and give back, including charitable donation matching where available.
• Free resources and support for your mental wellbeing.

Location-specific benefits and eligibility details will be shared during your interview process.

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions.
• Learn constantly and iterate often.
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued.

Our Commitment to an Inclusive Workplace

Think, be and do you.

At Zuora, different perspectives, experiences, and contributions matter — everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).