Senior Security Platform Engineer I

• Strong cloud security engineering experience with AWS, Infrastructure as Code and modern security tooling such as EDR/XDR or SASE platforms
• Help shape the security foundations that protect Zip and millions of customers by building scalable, automated security platforms across cloud and endpoint environment
• Hybrid working from our Sydney office, collaborating closely with platform and DevOps teams

Write your story with a career at Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

Within our Security and DevSecOps Engineering team, you will help shape the platforms and controls that keep Zip’s systems, data and customers safe. This is a hands-on engineering role where you will design, build and continuously improve the security control plane that protects our cloud and endpoint environments.

Working closely with platform engineers and DevOps teams, you will embed security directly into the way we build and run systems. From automating guardrails to integrating security tooling and improving detection quality, you will help ensure security scales alongside Zip’s rapidly evolving technology landscape.

What you'll Own

• Own and operate key security platforms that protect Zip’s infrastructure and endpoints
• Design and implement integrations between security tooling and cloud environments to strengthen our security posture
• Embed security controls into CI/CD pipelines and engineering workflows so protection is built into the development lifecycle
• Automate guardrails using Infrastructure as Code and policy as code approaches
• Tune and optimise security tooling to improve performance, coverage and signal quality
• Partner with DevOps and platform teams to implement secure cloud and infrastructure configurations
• Define and maintain security baselines across identity, device and workload trust
• Support the ongoing evolution of Zero Trust capabilities across the organisation

What you'll bring to the team

• Proven experience in cloud security engineering, ideally within AWS environments
• Hands on experience working with modern security tooling such as EDR or XDR platforms, SASE solutions, identity controls or device trust models
• Experience building and managing Infrastructure as Code using tools such as Terraform or CloudFormation
• Ability to develop integrations and automation using APIs and scripting languages such as Python or Bash
• A strong engineering mindset with an automation first approach to security controls
• Experience improving detection workflows and tuning security tools to reduce noise and increase signal
• Comfort working cross functionally with platform and DevOps teams to embed security into engineering processes
• Ability to translate security policy and risk requirements into scalable technical controls
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-hybrid

• Customer-first mindset with 6-12+ months experience managing customer relationships
• Be a part of a tight-knit team of problem solvers who can think fast on their feet
• 12-15 hours work week, across minimum 3 days between Monday to Friday, 8:45am to 6pm

Start your adventure with Zip

Join Zip’s Customer Experience function, responsible for creating memorable experiences for the millions of Australians who choose to pay with Zip - a leading a leading digital financial services company. As a first port of call for all customer enquiries, Zipsters in this supportive team work well at pace, have a strong attention to detail and enjoy the variety that comes with managing interactions with people from all walks of life. 

Beyond a willingness to take ownership of customer feedback and solve interesting challenges, core to this team’s success is the ability to identify opportunities to improve our processes and products.

During the first month of this role, we will require you to work full-time hours as we provide you with all the tools and knowledge to succeed in the position. After the initial training period, we will then move on to your selected availabilities. 

Cool stuff you’ll be working on

• Supporting all Australians to shop with confidence using Zip, obsessing over the experience customers have with us
• Manage inbound customer calls and tickets and escalate requests to other team members across a broad range of internal teams
• Lead customer interactions with confidence, playing an important role in converting our customers into trusting lifelong users
• Put your name to driving positive change throughout the business by identifying and solving customer issues and proposing next level process improvements and product enhancements
• Follow internal workflows and processes carefully with a strong attention to detail
• Build your internal network, grow new skills and identify career growth opportunities

What you’ll bring to the team

Zipsters work with a broad range of tools, languages and platforms, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. 

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• 6-12+ months experience in a customer service or customer facing role
• Passionate about teamwork, willing to share knowledge and support others
• A problem solver who thinks fast and on their feet
• Adaptable and comfortable taking directions
• Familiar with following customer service workflows and procedures
• Able to manage change
• Able to come into the office, we work weekdays together! #strongertogether
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• Mental health and wellness initiatives, including discounted private health insurance, and great rates on fitness sessions through ClassPass
• Team social events, epic offices, free breakfast daily, and weekly free lunches 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid

Security Analyst 

• Hands-on experience with security monitoring, incident response and tools such as EDR, XDR and SIEM
• Protect millions of customers and help shape Zip’s cyber defence capability in a fast-moving, high-impact environment
• Hybrid working with team connection in our Sydney office

Write your story with a career at Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As a Security Analyst within our Cyber Security team, you’ll play a key role in protecting our platforms, systems and customers from cyber threats. Sitting within our Security Operations capability, you’ll work at the intersection of monitoring, investigation and response, partnering closely with Engineering, Platform and IT teams to detect and resolve threats quickly while continuously improving our security posture.

What you’ll own

• Monitoring and triaging security alerts across endpoint, cloud and detection platforms
• Investigating suspicious activity and validating potential incidents across environments
• Coordinating incident response with cross-functional teams to minimise impact and reduce dwell time
• Improving detection capabilities through tuning and optimisation of alerts
• Producing clear incident reports, metrics and insights to strengthen operational visibility
• Building strong relationships with Engineering, Platform and IT teams to enable effective collaboration

What you'll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• 2+ years experience in cyber security, SOC operations, IT operations or a related technical role
• Hands-on experience with security monitoring tools such as CrowdStrike or other EDR/XDR platforms
• Familiarity with SIEM platforms and alert triage workflows
• Working knowledge of attacker behaviours and frameworks such as MITRE ATT&CK
• Strong analytical and investigative skills with the ability to distinguish signal from noise
• Clear communication skills and the ability to document incidents and insights effectively
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid