Director Business Management, Technology, Data & AI

• Shape how technology operates at scale, acting as the CIO’s trusted right hand to bring clarity, rhythm and confidence to Zip’s Technology, Data and AI functions
• Senior technology operations leadership with deep commercial acumen across financial management, workforce planning, governance and risk
• Hybrid working model based in Sydney, with meaningful in-office collaboration and flexibility built around outcomes

Write your story with a career at Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As Director, Business Manager, Technology, Data & AI, you will sit at the heart of how Zip’s Technology organisation runs. This is a senior, high-impact leadership role where you will design and embed the operating rhythm that underpins our engineering, data, AI and security teams. Partnering closely with the CIO and Technology Leadership Team, you will ensure strategy, investment, architecture, risk and delivery are aligned and executed with discipline as Zip continues to scale.

What you’ll own

• Designing and running the Office of the CIO operating rhythm, including planning cycles, portfolio governance, leadership cadences and quarterly business reviews
• Coordinating technology governance forums to ensure decisions are data-led, outcomes are tracked and risks are visible and actively managed
• End-to-end coordination of technology strategy and roadmaps, aligning enterprise strategy, architecture and execution
• Overseeing technology financial management including OPEX, forecasting, variance analysis and investment governance in partnership with Finance
• Leading workforce and capacity planning across Technology, Data and AI, balancing permanent, contingent and vendor capability
• Driving visibility, optimisation and risk reduction across SaaS and tooling spend
• Partnering with architecture leaders to embed Zip’s target-state architecture and ensure initiatives align to long-term strategic intent
• Providing executive oversight of major incidents, post-incident reviews and continuous improvement actions
• Strengthening technology risk, controls, audit readiness and operational resilience across the function

What you’ll bring to the team

• Extensive experience in technology operations, business management or program leadership supporting senior technology executives
• Strong commercial acumen with hands-on experience managing technology budgets, investment governance and workforce planning
• Proven ability to operate in complex, regulated or high-scale technology environments
• A solid understanding of enterprise architecture concepts and how strategy, platforms and delivery intersect
• Executive-level experience overseeing technology risk management, audit readiness and incident response
• Exceptional stakeholder management skills with the ability to influence across executive, technical and non-technical audiences
• A calm, structured and outcomes-focused approach, with the ability to bring clarity in ambiguous environments
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access the Flare Benefits Hub and Novated Leasing with exclusive savings across groceries, fuel, technology, fashion and more.
• Fee-free Zip products, and discounts with Zip merchant partners (AU) 
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne) 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid

• Define and deliver on an efficient, scalable operation that provides a high quality customer experience across all servicing channels
• Work with stakeholders across the organization to ensure we are driving the customer first mindset
• Partner with Fraud Ops and Tech Ops teams to ensure we have the best
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

We’re looking for a Director to lead our Customer Experience Operations function. In this role, you’ll be designing and executing our customer operations strategy ensuring we are set up for efficient and scalable operations that provide an exceptional customer experience. This is an ideal opportunity for a strategic, systems-thinking operator with deep CX experience, a bias for action, and a passion for shaping high-quality service delivery through innovation.

The Customer Experience team at Zip is dedicated to ensuring that every customer receives the highest quality service. Our goal is to resolve inquiries quickly and efficiently, using the customer's preferred communication channel. This team is responsible to ensure we have the agents, processes, training and monitoring to deliver the highest quality of experience. The team is also responsible to ensure our voice of the customer program is creating a customer centric mindset across Zip. The team works closely with our CX tech operations team to ensure we are leveraging our tech stack most optimally and efficiently and we are adapting to the changing environment with an AI first servicing approach. 

What you are responsible for:

Customer Support Operations & New-Age Servicing

• Own the end-to-end performance of customer support operations across all channels, accountable for service levels, quality, cost, and customer outcomes.
• Lead the evolution toward modern, AI-enabled servicing models that meet changing customer expectations and business needs.
• Drive the shift from reactive support to proactive servicing by anticipating customer needs and reducing friction across the customer lifecycle.
• Own workforce planning and capacity strategy through the WFM function, ensuring staffing models support CSAT, experience quality, and operational efficiency.
• Lead CX change management across products, features, AI capabilities, policies, and processes, ensuring frontline readiness and sustained adoption.
• Own the training and enablement strategy through the Training function, ensuring programs evolve with product changes, customer pain points, and experience gaps.

Customer Experience, CSAT & Agent Quality

• Own CSAT as a primary CX outcome, setting strategy, targets, and accountability across the organization.
• Establish a customer-first operating model that balances speed, quality, empathy, and resolution.
• Ensure customer experience outcomes are embedded into agent goals, quality frameworks, coaching models, and performance management.
• Hold Quality and Training leaders accountable for delivering consistent, high-quality, empathetic customer experiences.

Voice of the Customer & Experience Insights

• Provide direction for the Voice of the Customer strategy, ensuring customer insights are consistently surfaced, synthesized, and acted upon across the organization.
• Translate customer feedback into strategic experience themes, identifying systemic pain points, emerging risks, and opportunities to improve trust, satisfaction, and loyalty.
• Use customer insights to influence CX priorities, proactive servicing strategies, and cross-functional roadmaps, particularly with Product, CX Technology, and Fraud teams.
• Regularly communicate customer experience insights, wins, and risks to senior leadership, framing recommendations in terms of customer impact, operational tradeoffs, and business outcomes.
• Ensure strong closed-loop mechanisms are in place so customer feedback leads to visible action and measurable improvement.

Compliance, Risk & Cross-Functional Partnership

• Ensure customer interactions and operational processes meet regulatory and compliance standards without compromising customer experience.
• Partner closely with CX Technology Operations and Fraud Operations leaders to deliver compliant, seamless, and customer-centric outcomes.
• Navigate tradeoffs between risk mitigation and customer experience, particularly in high-friction or sensitive customer moments.

Leadership & Culture

• Lead and develop CX leaders across Workforce Management, Training, Operations, Quality, and Insights.
• Build a culture where customer experience, CSAT, and operational excellence are shared responsibilities.
• Represent the voice of the customer and CX performance in leadership forums, advocating for improvements that drive long-term value.

What You’ll Bring

• 10+ years of experience leading Customer Experience or Customer Support operations in a high-growth, regulated environment.
• Bachelor’s degree or equivalent experience
• Proven ownership of CSAT, quality, workforce planning, training, and large-scale CX operations.
• Must have experience working with a BPO to manage CX operations
• Demonstrated success improving customer satisfaction through operational excellence, proactive servicing, and AI adoption.
• Strong ability to translate customer feedback into measurable experience improvements.
• Experience partnering cross-functionally with technology, fraud, risk, and product teams.
• Strong people leadership and change management experience.
• Nice to have experience with Kustomer

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

The annual base Pay Range for this position is $140,000 - $175,000 USD. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do. I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program. "#LI-Remote"

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

• Lead CX Technology Operations strategy, owning platform performance, vendor management, and system optimization across scalable support environments
• Drive the evolution of an AI-first servicing model by designing, integrating, and scaling AI-powered tools across customer and agent experiences
• Own the CX technology ecosystem end-to-end, including system configuration, workflow design, routing logic, and self-service strategy to improve CSAT, efficiency, and cost-to-serve
• Partner cross-functionally with CX Operations, Product, Engineering, and Fraud teams to ensure systems are aligned to business needs, product changes, and operational growth 

Start your adventure with Zip 

The Customer Experience team at Zip delivers fast, seamless, and high-quality support across all customer channels. Within CX, the Technology Operations team owns the systems, tools, and automation that power our contact center, self-service experiences, and AI-enabled servicing.

As the Senior Manager, CX Platforms & Automation, you will lead the roadmap and execution of our CX technology ecosystem — optimizing existing platforms, scaling AI capabilities, and identifying new solutions to support a modern, AI-first servicing model. You will partner closely with CX Operations Strategy, Fraud Operations, Product, and Engineering to ensure our tools are configured, integrated, and evolving to meet operational needs.

This is a strategic and hands-on leadership role, overseeing a team of CX technology specialists while actively driving platform optimization, vendor performance, automation initiatives, and AI enablement across both agent-facing and customer-facing experiences.

Interesting problems you’ll get to solve

CX Technology Ownership & Platform Ownership

• Lead the optimization and day-to-day management of Zip’s CX technology stack, ensuring platforms drive measurable improvements in customer experience, agent efficiency, and operational scalability.
• Execute the CX technology roadmap in partnership with CX leadership, evolving our systems to support growth, AI-first servicing, and changing operational needs.
• Design and maintain system configurations, routing logic, and workflows that support service levels, accurate reporting, and operational efficiency.
• Ensure tooling decisions reflect contact drivers, segmentation strategies, and measurement frameworks across CSAT, resolution quality, and productivity.
• Partner closely with CX Operations Strategy and Fraud Operations to ensure systems are aligned with operational processes and scale seamlessly with team growth.
• Serve as the primary operational point of contact for CX technology vendors, monitoring performance and supporting roadmap alignment and cost discipline.

AI Enablement & Self-Service Evolution

• Own the strategy and performance of our customer-facing self-service ecosystem, including the Help Center and AI Agent.
• Lead the continued evolution of our AI Agent toward more intelligent, agentic servicing — improving containment, resolution quality, and customer satisfaction.
• Proactively identify opportunities to expand AI capabilities across agent assist, workflow automation, QA, and Voice of the Customer insights; evaluate available solutions (build or buy), close capability gaps, and drive adoption across CX and cross-functional teams.
• Ensure AI investments are measurable, optimized, and delivering clear impact across efficiency, customer outcomes, and cost-to-serve.

Operational Excellence

• Establish scalable standards for system administration, release management, integrations, and user support.
• Monitor platform performance and proactively identify opportunities to improve automation, stability, reporting accuracy, and operational visibility in our tech stack
• Evaluate build vs. buy decisions with a clear understanding of operational tradeoffs and long-term scalability.
• Own operational readiness for changes to the CX technology stack, including internal configuration updates and vendor-driven releases, ensuring proper testing, communication, training alignment, and minimal disruption to frontline teams.

People Leadership

• Lead and develop a small team of CX Technology Operations professionals, operating as a player-coach who balances strategic direction with hands-on execution.
• Build strong cross-functional partnerships and foster a culture of accountability, continuous improvement, and operational excellence.

What you’ll bring to the team 

• 8+ years of experience owning and operating CX tools and platforms (e.g., CRM, ticketing, AI/chat, knowledge management). Experience with tools like Kustomer, Zendesk, Intercom, etc. required. Experience with Kustomer preferred. 
• Strong understanding of contact center operations, including agent workflows, routing logic, service levels, reporting frameworks, and self-service strategy.
• Demonstrated experience optimizing CX systems to improve efficiency, scalability, and customer outcomes.
• Proven ability to identify technology gaps, evaluate build vs. buy solutions, and drive implementation across cross-functional teams.
• Experience partnering effectively with Product, Engineering, Fraud, and Operations stakeholders, as well as managing vendor relationships.
• Strong project and change management skills, with a track record of leading tooling enhancements, system releases, and cross-functional initiatives.
• Analytical mindset with the ability to translate technical configurations and data into operational and business implications.
• Comfortable operating as a player-coach — setting direction while remaining hands-on in system configuration and optimization.
• Experience leading and developing a small team of CX technology or systems professionals.
• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).
• Alignment with our values: Customer First, Own It, Stronger Together, and Change the Game.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations. The annual base Pay Range for this position is $110,000- $138,000 USD This range reflects our US national compensation (USN). Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products. Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

• We’re on a mission to make payments safer and simpler—empowering customers to transact with confidence while staying ahead of fraud. We move quickly, take ownership, and use data to solve complex problems at scale.
• This role requires hands-on expertise in fraud investigations, dispute operations, and transaction monitoring. You’ll use data to identify risks, make decisions, and improve processes in a fast-paced environment.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

Start your adventure with Zip 

As a Manager, Fraud & Dispute Operations, you will lead and scale fraud and dispute operations, ensuring we protect our customers while delivering a seamless experience. You’ll use data and insights to drive decision-making, improve operational efficiency, and evolve processes to stay ahead of emerging fraud risks in a fast-paced environment.

You’ll be part of a team focused on delivering seamless, high-quality support experiences that build trust and loyalty at every touchpoint. Working closely with Fraud Strategy, Compliance, Risk, and Customer Experience teams, you’ll help shape how we serve customers—driving fast, efficient, and customer-centric solutions while continuously improving our operations.

Interesting problems you’ll get to solve 

• Lead a high-performing Fraud and Disputes Operations team, delivering impactful outcomes that protect customers and the business
• Own the end-to-end fraud and dispute operations function, shaping how we scale efficiently while maintaining strong risk controls
• Build and evolve operational processes that reduce friction, improve speed, and leverage automation to create best-in-class experiences
• Drive fraud prevention strategies by uncovering insights from transaction data, customer behavior, and emerging fraud trends
• Oversee complex, high-risk escalations including merchant due diligence, transaction monitoring alerts, and regulatory reporting decisions
• Partner cross-functionally with teams across Fraud Strategy, Compliance, Risk, and Customer Experience to deliver seamless, customer-first solutions
• Champion improvements to the customer journey by identifying key pain points in fraud and dispute interactions and implementing meaningful change
• Develop and inspire a team of investigators through coaching, mentorship, and a strong focus on growth and performance
• Identify opportunities to innovate and streamline operations, helping us stay ahead of evolving fraud risks while scaling sustainably
• Influence strategic decision-making by delivering clear insights and recommendations based on fraud trends and operational performance

What you’ll bring to the team 

• 5+ years of experience in fraud investigations, dispute operations, or risk management within fintech, BNPL, banking, or payments environments
• 2+ years of people leadership experience, managing investigators or operations teams in a high-volume, SLA-driven environment
• Proven experience overseeing fraud and dispute operations, including case management, escalations, and end-to-end resolution workflows
• Hands-on expertise with transaction monitoring systems, fraud detection tools, and case management platforms (e.g., alerts review, investigation tooling)
• Experience reviewing high-risk activity, including merchant due diligence, escalation handling, and decisioning on suspicious transactions and SAR submissions
• Strong analytical capability, with experience interpreting transaction data, identifying fraud patterns, and translating insights into operational improvements
• Demonstrated ability to drive operational excellence, including improving workflows, reducing manual effort, and scaling processes through automation or tooling enhancements
• Working knowledge of regulatory requirements related to fraud, KYC/KYB, PCI-DSS, and financial crime reporting obligations
• Bring a strong focus on leveraging AI and automation to scale Fraud Operations, including identifying opportunities to reduce manual workload, enhance decisioning through data-driven models, and pilot agentic/AI-enabled workflows to improve efficiency, accuracy, and loss control.
• Experience partnering cross-functionally with teams such as Fraud Strategy, Compliance, Risk, and Customer Experience to deliver process and policy improvements
• Bachelor’s degree in Finance, Business, Criminal Justice, or a related field (or equivalent practical experience)
• Clear alignment with Zip’s core values

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $91,000- $114,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. 

*Please note that visa sponsorship is not available for this position.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program. #LI-Remote

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

• Drive advanced analytics, AI-powered marketing measurement, and experimentation at scale
• Help shape how Zip measures growth impact across all marketing channels
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

Zip is seeking a Manager, Marketing Science & Measurement to build and evolve our marketing measurement, attribution, and optimization framework as we scale performance and brand efforts across channels. Embedded within the Marketing org and reporting to the VP, Marketing, this is a highly visible, high-impact role ideal for someone who thrives at the intersection of marketing strategy, data science, and growth.

This leader will build the analytical foundation that drives investment decisions, enhances efficiency, and unlocks deeper insights into customer behavior through data, experimentation, and applied AI.

Interesting problems you’ll get to solve

• Build and own Zip’s end-to-end growth and marketing measurement framework across performance and brand channels
• Partner with Data Science team on customer engagement model development and usage
• Develop and maintain advanced attribution models, including multi-touch, incrementality-based, and econometric methods
• Lead experimentation design (lift tests, geo tests, holdouts) to measure true campaign impact and optimize marketing spend
• Apply statistical and machine learning techniques (e.g., regression, tree-based models, neural networks) to uncover growth drivers and channel interactions
• Translate complex analyses into actionable insights and clear narratives for Marketing and Executive stakeholders
• Partner with Marketing leadership to guide budget allocation, forecasting, and long-term growth planning
• Own the setup and evolution of marketing analytics tools (e.g., GA4, mobile MMPs, third-party attribution partners)
• Work cross-functionally with Product, Engineering, and Data teams to ensure clean customer tracking and data quality
• Define measurement standards, data requirements, and best practices across all marketing efforts
• Stay ahead of industry changes in privacy, AI, attribution, and experimentation—and translate these into Zip’s strategy
• Develop and scale a high-performing Growth Analytics team as the function expands

What you’ll bring to the team 

• 7+ years in data science, with at least 5 years focused on growth or performance marketing
• Deep technical expertise in attribution modeling, marketing measurement, and econometrics
• Hands-on experience applying AI and machine learning techniques to solve marketing or growth problems
• Fluency in SQL and experience working with large, complex datasets across multiple platforms
• Demonstrated experience owning marketing analytics technology stack (e.g., GA4, MMPs, attribution partners)
• Track record of influencing cross-functional partners and executive leaders with clear insights and recommendations
• Strong project leadership, roadmap planning, and strategic execution skills
• Excellent communication and data storytelling abilities with a bias for action
• [Preferred] Experience in high-growth B2C technology, fintech, or marketplace businesses
• [Preferred] Experience building or leading analytics or data science teams in scaling environments
  
  

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $132,000 - $160,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program.

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

We are a proud 2025 Circle Back initiative employer and will respond to every applicant.

"#LI-Remote"

Start your journey with Zip

At Zip, we’re always looking for ambitious and innovative thinkers who want to help us make a difference in the world of payments. If you’re excited by our mission but don’t see the perfect role right now, we’d still love to connect. Submit your application here to be part of our talent community, and you’ll be among the first to know when new opportunities align with your skills and goals!

About you

Whether you’re an expert in engineering, product, sales, or any of the many other areas that power Zip, we encourage you to apply here and stay connected as we continue to grow. We’re excited to get to know you! 

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

Getting to know us

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. 

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber.

United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.

We are Zip, and we are just getting started.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program.

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

Read more about life at Zip on our Zipster blog!

• Experienced Senior Risk Analyst proficient in SQL, Python, or PySpark
• 3-5+ years of analytics experience working as a risk/data analyst in Credit or Fraud Risk or Collections
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

Start your adventure with Zip 

Join our Risk team at Zip, where we focus on ensuring the success and profitability of portfolio. Our team leverages analytics to manage exposure, improve customer engagement, and continually manage fraud strategies. Simply put, we work to improve existing customer usage while minimizing losses.

As a Senior Risk Analyst, you'll spearhead the analytics for initiatives to enhance our Repayments and Collections strategies and optimize the associated costs through innovative solutions and A/B testing. Your role involves leveraging advanced analytics to drive actionable insights and develop go-to-market strategies. You'll monitor high-performance metrics, stay abreast of industry trends, and collaborate closely with stakeholders to drive strategic initiatives. With ownership over Risk governance and analytics, you'll thrive in a collaborative environment where end-to-end ownership is key.

Interesting problems you’ll get to solve

• Lead the analytics on initiatives to improve repayment rates in the short term and long term, and optimize costs.  
• Develop insights capabilities to monitor performances and proactively identify trends and anomalies.
• Optimize Zip’s external debt collections strategy, monitor agency performance, and work closely with the vendors. 
• Enjoy end to end ownership of your analytics and get the chance to work in an exceptionally collaborative environment.
• Partner closely with key stakeholders across the organization to drive high-visibility strategic initiatives.

What you’ll bring to the team 

• 3-5+ years of experience in Credit or Fraud Risk or Collections, with expert SQL skills and a passion for analyzing data in the Risk domain.
• Proven analytics experience working as a risk/data analyst. Prior experience in the financial services or lending industry is a must-have.
• You are data-driven, eager to understand the numbers and provide meaningful insights. You can influence decision makers with a proactive approach to drive results and improvements across the business.
• Advanced knowledge of SQL is a must, knowledge of Python or PySpark is preferred. Experience on data visualization tools like Tableau or PowerBI is a plus.
• Growth mindset and eagerness to apply AI tools to streamline workflows and improve day-to-day efficiency
• You have strong written and verbal communication skills with the ability to adapt to different audiences.
• You are self-organized with the ability to operate independently and prioritize effectively.
• You enjoy working in a fast-paced environment where competing priorities and ‘test and learn’ based iterations are the norm.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at a fast pace and embrace change. Our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $108,000 - 120,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#LI-Remote

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. 

Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

We are a proud 2025 Circle Back initiative employer and will respond to every applicant.

• Enterprise Architect with deep expertise in C#, modern systems architecture, design patterns, and engineering principles to design and optimize secure, scalable platforms
• Engineering leader who fosters collaboration, innovation, and operational excellence through strategic leadership and continuous improvement
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip

Become a part of Zip's Engineering team and take on exciting challenges at scale in a dynamic, test-driven development environment. If you thrive on delivering high-quality work quickly, you'll be a perfect match for our teams, who develop cloud-native software applications serving millions of customers and processing billions of dollars in payments.

We are seeking an accomplished and technically adept Enterprise Architect to play a pivotal role in our Enterprise Architecture team. As a technical leader, you will drive the architecture, implementation, and evolution of our platform, ensuring that our systems are secure, resilient, scalable, and optimized for peak performance. This is a builder’s role, requiring hands-on engagement and technical ownership across multiple domains. You will influence strategic decisions, lead complex projects, and serve as a mentor to product engineering teams, fostering a culture of innovation, security, and operational excellence.

Interesting problems you’ll get to solve

• Lead Architectural Design and Execution: Define target architectures and oversee their execution across enterprise platforms. Drive the implementation of scalable, cloud-native solutions that ensure high availability, disaster recovery readiness, and optimal performance for mission-critical business flows. Partner with engineering teams to embed resiliency patterns (e.g., autoscaling, geo-redundancy, circuit breakers) and enforce alignment with TOGAF principles and internal enterprise standards.
• Define Technical Strategy: Refine and evolve existing enterprise architecture roadmaps in line with TOGAF principles, ensuring alignment with business goals and industry trends. Adapt strategies to reflect changing technologies and priorities, guiding the effective use of platforms such as C#, SQL Server, Postgres, Azure, Kafka, Terraform, and Kubernetes.
• Establish and Champion Best Practices: Promote engineering principles that strengthen system resilience and service availability. Define SLO frameworks, reusable components, and observability practices to reduce operational overhead and enforce consistent standards.
• Architect Cloud-Native Solutions with Security-First Principles: Design secure, scalable cloud-native architectures that meet regulatory, industry, and internal security standards while ensuring resilience and performance.
• Enhance Observability: Design and implement monitoring, logging, and alerting systems to ensure comprehensive observability across infrastructure and applications. Establish system performance metrics and enforce Service Level Agreements (SLAs) using tools like Dynatrace to ensure operational excellence.
• Mentor and Inspire Engineering Teams: Serve as a mentor for engineers. Lead training sessions, organize technical deep dives, and champion knowledge-sharing initiatives to elevate team skills and promote a collaborative engineering culture.
• Document and Institutionalize Knowledge: Create and maintain documentation and internal wikis to preserve architecture, process, and security knowledge, leveraging AI-optimized methods to ensure information is accurate, accessible, and continuously updated.
• Evangelize AI and Agentic AI: Promote awareness and adoption of AI and agentic AI solutions across the enterprise. Identify practical use cases, guide integration into business and technology strategies, and champion responsible, secure, and innovative applications of AI.

What you’ll bring to the team

Educational Background: A bachelor's degree in Computer Science or Software Engineering.  A graduate degree is preferred.

• Technical Leadership: Demonstrated ability to lead technical initiatives, guide teams, and inspire confidence. Proven track record of successfully leading large-scale cloud-native projects with a focus on performance, scalability, and reliability.
• Engineering Experience and Expertise: 10+ years of experience in complex software engineering environments. Mastery of C#/.Net with demonstrated experience implementing complex, secure solutions. Skilled in architecting and governing engineering using best practices for maintainability and scalability. 
• Mentorship: Experience mentoring and guiding engineering teams. Strong ability to foster a collaborative and high-performing engineering culture through knowledge sharing, technical mentorship, and cross-functional partnership.
• Cross-Functional Collaboration: Exceptional communication and stakeholder management skills, with the ability to influence and drive alignment across engineering, product, and security teams on complex technical projects.
• AI: Experience driving adoption of AI-based development tools, and a strong understanding of their potential and limitations.
• TOGAF certification, prior architecture experience and experience in fintech are attributes of your profile that can set you apart from other candidates.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

The Pay Range for this position: $160,000 - $190,000 USD based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations. 

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. 

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.

We are Zip, and we are just getting started.

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

Zip participates in the federal government’s E-Verify program

Senior Security Platform Engineer I

• Strong cloud security engineering experience with AWS, Infrastructure as Code and modern security tooling such as EDR/XDR or SASE platforms
• Help shape the security foundations that protect Zip and millions of customers by building scalable, automated security platforms across cloud and endpoint environment
• Hybrid working from our Sydney office, collaborating closely with platform and DevOps teams

Write your story with a career at Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

Within our Security and DevSecOps Engineering team, you will help shape the platforms and controls that keep Zip’s systems, data and customers safe. This is a hands-on engineering role where you will design, build and continuously improve the security control plane that protects our cloud and endpoint environments.

Working closely with platform engineers and DevOps teams, you will embed security directly into the way we build and run systems. From automating guardrails to integrating security tooling and improving detection quality, you will help ensure security scales alongside Zip’s rapidly evolving technology landscape.

What you'll Own

• Own and operate key security platforms that protect Zip’s infrastructure and endpoints
• Design and implement integrations between security tooling and cloud environments to strengthen our security posture
• Embed security controls into CI/CD pipelines and engineering workflows so protection is built into the development lifecycle
• Automate guardrails using Infrastructure as Code and policy as code approaches
• Tune and optimise security tooling to improve performance, coverage and signal quality
• Partner with DevOps and platform teams to implement secure cloud and infrastructure configurations
• Define and maintain security baselines across identity, device and workload trust
• Support the ongoing evolution of Zero Trust capabilities across the organisation

What you'll bring to the team

• Proven experience in cloud security engineering, ideally within AWS environments
• Hands on experience working with modern security tooling such as EDR or XDR platforms, SASE solutions, identity controls or device trust models
• Experience building and managing Infrastructure as Code using tools such as Terraform or CloudFormation
• Ability to develop integrations and automation using APIs and scripting languages such as Python or Bash
• A strong engineering mindset with an automation first approach to security controls
• Experience improving detection workflows and tuning security tools to reduce noise and increase signal
• Comfort working cross functionally with platform and DevOps teams to embed security into engineering processes
• Ability to translate security policy and risk requirements into scalable technical controls
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-hybrid

• Deep expertise in the AI and platform ecosystem, including foundation model providers and major tech platforms
• Leadership role shaping and scaling Zip’s US partnership strategy to drive merchant and consumer growth
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

Start your adventure with Zip

With the merchant and consumer growth ambitions at Zip, we are looking for a Director, Strategic Partnerships who will own, grow, and manage our strategic partnerships in the US. As the Director, Strategic Partnerships, you will have a deep understanding of the AI and technology partnership landscape and bring strong commercial, strategic, and relationship management skills. This role sits at the core of the organization. You will partner closely with internal and external executives, and work cross-functionally with product, sales, marketing, risk, data, and finance teams to design and execute high-impact partnership strategies.

The key goals for this role are to:
a) Define and execute key strategic partnerships and multi-year roadmaps
b) Lead GTM (go-to-market) functions for new existing partners
c) Build, prioritize, and manage our partnership pipeline to drive sustainable revenue and margin impact

You will focus on core partners including AI leaders (e.g., OpenAI, Anthropic), Amazon, Meta, Adobe, and other strategic technology platforms, and operate as a visible leader and subject-matter expert on AI and platform partnerships across Zip US.

Interesting problems you’ll get to solve

Develop a deep understanding of the AI, platform & technology landscape to create new opportunities

• Pull together a consolidated view of trends across AI, cloud, advertising, and commerce platforms, and translate insights into product, commercial, and sales recommendations
• Complete deep dives on new opportunities across key verticals (e.g., retail, eCommerce, marketplaces) and distribution channels tied to core partners like OpenAI, Anthropic, Amazon, Meta, and Adobe
• Be extremely proficient in PowerPoint, Excel, and Salesforce to model scenarios, structure narratives, and manage partner pipeline and performance
• Leverage AI tools to surface partnership insights, automate reporting, and identify revenue optimization opportunities across AI and platform partners (e.g., AI-assisted analysis of partner performance, GTM content generation, and risk/opportunity scanning)
• Educate executives and sales teams on the AI and platform ecosystem, competitive landscape, and partnership opportunities through structured, data-backed storytelling

Manage and grow relationships with strategic AI and technology partners to increase market share

• Develop growth strategy and clear plans for core partners including AI leaders (OpenAI, Anthropic), commerce platforms (Amazon), social platforms (Meta), and creative/experience platforms (Adobe)
• Track performance metrics with these strategic partners, ensuring commercial terms are optimized and operationalized
• Drive revenue growth and cost optimization by developing joint solutions, integrations, and programs that leverage these platforms to acquire and engage merchants and consumers
• Work with product teams to lead RFPs and drive the right product and commercial outcomes for Zip; understand partner roadmaps and how Zip can leverage upcoming capabilities ahead of competitors
• Collaborate with sales and marketing to develop high-impact co-marketing, marketplace, and distribution initiatives that help both the partner and Zip succeed
• Lead regular education, relationship-building, and knowledge-sharing between partner teams and Zip teams, becoming a thought leader in AI and strategic platform partnerships for Zip

Lead internal alignment, governance, and execution

• Regularly align with regional and global counterparts to understand intra-region trends and best practices, and apply them to the US market
• Provide clear, recurring updates on partnerships, pipeline, opportunities, and risks to key regional stakeholders and executive sponsors
• Ensure strong processes, operating rhythms, and governance are built and followed to set up all partnerships and merchants for success
• Track and analyse partner performance (merchant growth, transaction volume, unit economics, activation/adoption of AI or platform features) and propose strategic courses of action, experiments, and improvements

Impact and collaboration
The Director, Strategic Partnerships will be a key leader within the Partnerships team, driving critical initiatives across:

• AI & Platform Strategy: Develop strategy and approach to leverage AI and key platforms (OpenAI, Anthropic, Amazon, Meta, Adobe, and others) to enhance Zip’s products, economics, and customer experiences.
• Partnership Enablement: Assess and negotiate global and regional deals with partners and channels to drive revenue via new SMB and Enterprise merchant acquisition.
• Partnership Management: Own and track merchant and partner KPIs with our strategic partners, ensuring Zip achieves its growth, profitability, and customer experience goals through these platforms.

What you’ll bring to the team

• Proven industry or consulting experience – 10+ years of experience, with at least 5+ years in roles within strategy, partnerships, or technology business development, managing key relationships with AI or platform partners (e.g., OpenAI, Anthropic, AWS/Amazon, Meta, Adobe, or similar)
• Analytical & financial acumen – Advanced Excel and financial modeling skills, strong comfort with data-driven decision-making, and a track record of optimizing commercial outcomes at scale
• Demonstrated use of AI in your role – Experience using AI tools (e.g., ChatGPT, Notion AI, Salesforce Einstein, or similar) to improve decision-making, efficiency, GTM execution, or partner engagement
• Salesforce & GTM execution – Proven ability to track complex deals, manage partner pipelines, operationalize co-selling motions, and execute go-to-market strategies with sales and marketing teams
• Negotiation & influence – Experience leading complex deal cycles end-to-end, collaborating cross-functionally, and influencing senior stakeholders internally and externally
• Consulting experience helpful – Experience at a top-tier consulting firm (e.g., Deloitte, McKinsey, BCG, Bain) or in a similarly rigorous strategic environment is a plus
• Results-driven & innovative – Demonstrated success in driving revenue growth, scaling or transforming partnership programs, and solving problems creatively in ambiguous environments
• Ability to process complex information, analyse options, and think “outside the box” to deliver outcomes
• Ability to collaborate with, influence, and persuade others using structured, logical thinking and clear communication
• Strong customer-first ethic and a results-orientated mindset with a track record to prove it
• Alignment with Zip’s values: Customer First, Own It, Stronger Together, and Change the Game in how you lead, execute, and build partnerships

What you’ll get in return

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $166,000 - $200,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience. Zip participates in the federal government’s E-Verify program.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. #LI-Remote

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

• Lead the end-to-end design of product enhancements for the platform (app, web) that allows users to make purchases, split them into installments and manage their repayments.
• Your approach will be centered around managing AI and help define how we use AI to research, prototype, validate, ship and scale product experiences.
• Remote-first opportunity for US-based employees with the option to work in-person out of our NYC Manhattan office.

Start your adventure with Zip 

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay.

Our purpose is unlocking financial potential, together. Our mission is to bring exceptional experiences, innovation, and partnership to every financial journey. We put the financial well-being of our customers and merchant partners at the heart of everything we do. As we evolve, AI is not just a product capability. It is a force multiplier for how we design, test, and deliver better outcomes.

In this role, you will act as a driver of AI adoption within Product Design and cross-functional teams. You will identify where AI accelerates insight, reduces operational friction, and increases design quality. You will experiment, implement, and scale new workflows. You will work across the stack, partnering with Product, Engineering, Data, Risk, and Compliance to ensure AI tools are used responsibly and effectively in discovery, experimentation, and execution.

This is not a passive contributor role. We are looking for someone who:

• Identifies inefficiencies and proposes AI-enabled solutions
• Builds confidence in new workflows with PM and Engineering partners before scaling them
• Notices overlap or dependencies across initiatives and escalates alignment conversations
• Implements change, not just suggests it

Interesting problems you’ll get to solve

• Redesign design workflow using AI to accelerate research synthesis, ideation, and validation
• Create repeatable AI-assisted frameworks for rapid prototyping and experimentation
• Define best practices for AI-supported discovery, including insight generation and hypothesis development
• Improve how we measure design impact by leveraging AI for pattern detection and signal extraction
• Embed AI into cross-squad collaboration, enabling faster scoping and clearer trade-offs
• Explore multiple design directions quickly using AI-assisted tools, then articulate trade-offs clearly
• Identify where AI reduces manual effort in documentation, edge-case mapping, and system thinking
• Build scalable processes for responsible AI use in regulated financial environments
• Document complex systems clearly and onboard others into AI-enabled workflows
• Participate in roadmapping and planning conversations, ensuring AI-driven efficiencies are factored into delivery models
• Address post-launch issues by leveraging AI to analyze feedback and surface improvement opportunities
• Help other designers and writers grow through skill shares and feedback on AI-assisted craft
• Suggest and implement improvements to team culture and rituals that normalize experimentation

What you’ll bring to the team

• A portfolio demonstrating systems thinking and measurable impact, not just polished screens
• 5+ years of experience designing at scale in product, UX, or interaction design
• Experience working on complex, multi-product ecosystems with cross-functional dependencies
• Demonstrated ability to frame work within long-term product strategy while independently owning execution
• Strong ability to interpret metrics and make data-informed decisions
• Experience leading lean experiments and validating hypotheses quickly
• Comfort exploring a breadth of options and articulating trade-offs clearly
• Experience documenting complex systems and onboarding others effectively
• Strong storytelling and presentation skills, with clear and concise written communication
• A clear, predictable design process that partners can rely on
• Ability to manage bandwidth and surface risks early
• An open mindset toward change, actively seeking opportunities to expand your skills
• Experience incorporating AI-powered tools thoughtfully into research, prototyping, documentation, or design operations
• A pragmatic understanding of how your work contributes to business outcomes and customer financial well-being
• Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $134,000 - 150,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#LI-Remote

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program. #LI-Remote

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

• Visionary systems thinker with a proven ability to design and deliver Agentic AI-native architectures that scale across ambiguity, evolving data, and dynamic user needs
• Track record of translating frontier ideas like autonomous agents and adaptive workflows into resilient production systems that drive measurable product value
• Remote-first opportunity for US-based employees with the option to work in-person out of our NYC office

Start your adventure with Zip

ZIP is entering a new chapter—one where software is no longer static, reactive, or manually tuned. We’re reimagining our platform with Generative AI and Agentic systems at its core, enabling autonomous, adaptive capabilities across our products and operations.To lead this charge, we’re hiring our first Principal Engineer for Generative and Agentic AI. This isn’t a support role. It’s a foundational seat on the team and a key member of our in-house innovation group.  If you’ve spent your career at the frontier of AI, this is your opportunity to build from the ground up in a greenfield environment with enterprise-grade ambition.

You’ll collaborate across engineering, product, design, and applied research to transform emerging agentic AI patterns into resilient, production-grade systems. This isn’t about chasing trends, we’re focused on delivering intelligent, self-improving solutions that drive real outcomes. If you’re energized by the opportunity to help define the future of autonomous, AI-native software, we’d love to connect.

Interesting problems you’ll get to solve

• Design and build intelligent, autonomous systems that directly enhance the customer experience, enabling AI-powered interactions, personalized repayment journeys, intelligent support agents, and the foundation for a new generation of AI-first products in a dynamic, regulated fintech environment.
• Prototype quickly, scale deliberately, evaluating emerging frameworks and models, running experiments, and hardening the most promising approaches for production deployment in real-world financial systems.
• Collaborate across engineering, product, design, compliance, and applied research to identify high-impact use cases and deliver intelligent systems that are resilient, secure, and deeply aligned with user needs.
• Architect the AI foundation, selecting and integrating the right mix of LLMs, orchestration frameworks, vector databases, memory strategies, and tooling to give our agentic systems both intelligence and structure.
• Champion and evangelize AI-powered engineering, establish and uphold best practices across performance, observability, scalability, and responsible AI, ensuring that everything we build operates with trust, regulatory compliance, and enterprise-grade reliability at scale.
• Mentor and inspire engineers, cultivating a culture of technical depth, curiosity, and bold innovation as we grow ZIP’s AI capabilities from team-level efforts to a core pillar of our platform strategy.
• Build fast and learn faster, operating with urgency, deploying frequently, and using real feedback from customers and stakeholders to iterate and improve continuously.
• Stay at the frontier of agentic AI, tracking new developments across academia and industry, and selectively introducing promising techniques that align with our mission to deliver intelligent, adaptive, and customer-centric fintech experiences.

What you’ll bring to the team

Minimum Qualifications

• BS and MS in Computer Science, Software Engineering, or a related field; PhD in AI, ML, or a related domain strongly preferred.
• 15+ years of software engineering experience, with 5+ years of focused, hands-on work with Large Language Models (LLMs), Agentic AI, and generative AI systems.
• Demonstrated success leading the design, development, and deployment of production-grade AI/ML systems, including large-scale inference, context management, and continuous learning.

Technical Expertise

• Deep expertise in backend systems and distributed architecture; Python required; additional fluency in languages such as C#, C++, Go, or Rust are a plus.
• Extensive experience with agent frameworks, memory/contextual planning systems, and orchestration of long-running, stateful agents
• Strong command of cloud-native development, microservices, and MLOps pipelines (e.g., with Azure, GCP, AWS).
• Architect-level skill in breaking down complex, emergent problems into scalable, modular, and maintainable systems.
• Applied experience integrating RLHF, embedding models, RAG (retrieval-augmented generation), and vector databases into modern applications.

Leadership and Influence

• Exceptional ability to mentor, influence, and align cross-functional engineering teams without formal authority.
• Strong collaborator across product, design, data science, and security; experience in regulated domains (e.g., fintech, healthcare) is a plus.
• High emotional intelligence and low-ego leadership style; comfortable driving alignment in ambiguous and high-stakes environments.
• Strong written and verbal communication skills, with the ability to explain complex technical topics to executive stakeholders and non-technical teams.

Mindset and Impact

• You are a builder at heart, driven by intellectual curiosity and a desire to push boundaries in how machines learn and operate.
• You care deeply about system resilience, ethical AI, data privacy, and customer trust.
• You thrive in early-stage initiatives, and are energized by ambiguity, iteration, and bold goals.
• Clear communicator and thoughtful builder—able to mentor, align, and influence without ego
• High intellectual curiosity, ownership mindset, and a passion for building systems that learn, adapt, and improve

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO 
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $215,000 - $270,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. 

Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

#LI-Remote

Security Analyst 

• Hands-on experience with security monitoring, incident response and tools such as EDR, XDR and SIEM
• Protect millions of customers and help shape Zip’s cyber defence capability in a fast-moving, high-impact environment
• Hybrid working with team connection in our Sydney office

Write your story with a career at Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As a Security Analyst within our Cyber Security team, you’ll play a key role in protecting our platforms, systems and customers from cyber threats. Sitting within our Security Operations capability, you’ll work at the intersection of monitoring, investigation and response, partnering closely with Engineering, Platform and IT teams to detect and resolve threats quickly while continuously improving our security posture.

What you’ll own

• Monitoring and triaging security alerts across endpoint, cloud and detection platforms
• Investigating suspicious activity and validating potential incidents across environments
• Coordinating incident response with cross-functional teams to minimise impact and reduce dwell time
• Improving detection capabilities through tuning and optimisation of alerts
• Producing clear incident reports, metrics and insights to strengthen operational visibility
• Building strong relationships with Engineering, Platform and IT teams to enable effective collaboration

What you'll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• 2+ years experience in cyber security, SOC operations, IT operations or a related technical role
• Hands-on experience with security monitoring tools such as CrowdStrike or other EDR/XDR platforms
• Familiarity with SIEM platforms and alert triage workflows
• Working knowledge of attacker behaviours and frameworks such as MITRE ATT&CK
• Strong analytical and investigative skills with the ability to distinguish signal from noise
• Clear communication skills and the ability to document incidents and insights effectively
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid

• Customer-first mindset with 6-12+ months experience managing customer relationships
• Be a part of a tight-knit team of problem solvers who can think fast on their feet
• 12-15 hours work week, across minimum 3 days between Monday to Friday, 8:45am to 6pm

Start your adventure with Zip

Join Zip’s Customer Experience function, responsible for creating memorable experiences for the millions of Australians who choose to pay with Zip - a leading a leading digital financial services company. As a first port of call for all customer enquiries, Zipsters in this supportive team work well at pace, have a strong attention to detail and enjoy the variety that comes with managing interactions with people from all walks of life. 

Beyond a willingness to take ownership of customer feedback and solve interesting challenges, core to this team’s success is the ability to identify opportunities to improve our processes and products.

During the first month of this role, we will require you to work full-time hours as we provide you with all the tools and knowledge to succeed in the position. After the initial training period, we will then move on to your selected availabilities. 

Cool stuff you’ll be working on

• Supporting all Australians to shop with confidence using Zip, obsessing over the experience customers have with us
• Manage inbound customer calls and tickets and escalate requests to other team members across a broad range of internal teams
• Lead customer interactions with confidence, playing an important role in converting our customers into trusting lifelong users
• Put your name to driving positive change throughout the business by identifying and solving customer issues and proposing next level process improvements and product enhancements
• Follow internal workflows and processes carefully with a strong attention to detail
• Build your internal network, grow new skills and identify career growth opportunities

What you’ll bring to the team

Zipsters work with a broad range of tools, languages and platforms, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. 

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• 6-12+ months experience in a customer service or customer facing role
• Passionate about teamwork, willing to share knowledge and support others
• A problem solver who thinks fast and on their feet
• Adaptable and comfortable taking directions
• Familiar with following customer service workflows and procedures
• Able to manage change
• Able to come into the office, we work weekdays together! #strongertogether
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• Mental health and wellness initiatives, including discounted private health insurance, and great rates on fitness sessions through ClassPass
• Team social events, epic offices, free breakfast daily, and weekly free lunches 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid

• Proven success in enterprise sales, closing complex, multi-stakeholder deals with Fortune 1000 merchants.
• You’ll turn data and relationships into revenue, forging executive partnerships and delivering ROI-driven payment solutions.
• Remote-first opportunity in the United States. Hybrid opportunity for Greater New York Metro based employees at our Manhattan office.
• Up to 30-40% Travel is required for this role

Start your adventure with Zip

The Sr. Enterprise Account Executive will drive strategic sales initiatives targeting merchants with annual U.S. D2C sales exceeding $500M, navigating complex deals with extended sales cycles ranging from six months to one year. In this role, you will build detailed account maps and execute multi-threaded outreach to engage and establish relationships with key stakeholders at the highest levels. Leveraging your expertise in enterprise sales and data-driven insights, you will deliver tailored, ROI-driven solutions that position Zip as the premier payment option for the 100M+ Americans traditionally underserved by legacy financing and payment providers. As a trusted advisor, you will unlock value for merchants by addressing their unique challenges and driving incremental business growth.

You’ll also…

• Account Ownership & Mapping: Manage and map a dynamic roster of 15-20 qualified high-value enterprise accounts, ensuring tailored and strategic engagement.
• Stakeholder Engagement: Conduct highly targeted and customized outreach to develop relationships with 3-5 key stakeholders per account, ensuring comprehensive account coverage.
• Strategic Solution Selling: Develop and present ROI-driven business cases and analyses rooted in pains uncovered during a thorough Discovery process. Leverage account mapping and data insights to quantify and articulate Zip’s value. Engage internal resources to execute multi-threaded sales strategies.
• Pipeline Management: Maintain an active pipeline, qualifying and transitioning opportunities as discovery calls progress.
• Collaboration: Partner closely with marketing, analytics, and engineering teams to customize solutions and support client success.
• Tech Innovation & AI: Regularly experiment with AI driven workflows to refine messaging, surface account opportunities, and unlock smarter, faster decision making across the sales cycle.
• Account Review Process: Participate in weekly 1:1 sessions to review top-of-funnel KPIs and account activity, ensuring strategic alignment.

What you’ll bring to the team

Must-Haves

Enterprise Sales Expertise (12+ years)

• Demonstrated success driving enterprise sales with D2C companies exceeding $500M in annual revenue, navigating long sales cycles and multi stakeholder decision processes.
• Experience managing and closing large-scale deals (e.g., $1M+ contracts) with major retailers or companies of similar scale.
• Strong ability to generate and manage a highly detailed and organized pipeline of enterprise sales opportunities.

Strategic Relationship Management:

• Extensive experience engaging C-suite and VP-level decision-makers and managing multi-threaded relationships within large enterprise organizations.
• Ability to tailor communication to diverse stakeholders, including Influencers, Coaches, Economic Buyers, and Decision Makers.

Payments Industry Knowledge:

• Deep understanding of retail payments, BNPL, payment systems, and checkout optimization, with insights into industry challenges and solutions.

Process Methodology & Data-Driven Selling:

• Expertise in strategic sales methodologies such as MEDDIC, Challenger Sale, or Solution Selling.
• Demonstrated ability to leverage data to build compelling business cases and ROI analyses.

Advanced Sales Tools Proficiency:

• Expertise in Salesforce, LinkedIn Sales Navigator, and other modern sales platforms.
• Demonstrated ability to leverage AI tools to research prospects, personalize outreach, synthesize account intelligence, and accelerate pipeline creation.

Culture:

• Proven success in highly competitive environments and a track record of standing out as a leader among peers.

Nice-to-Haves

• Familiarity with a range of e-commerce platforms, orchestration layers, and enterprise software tech stacks.
• Experience with payment processors such as Stripe, Adyen, or Fiserv.
• Background in key retail verticals such as electronics, apparel, or automotive.

What you’ll get in return

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations. The annual base Pay Range for this position is $135,000 - $170,000 USD. In addition, you will be eligible for a commission of equal value to the base pay range, making on-target earnings $270,000 - $320,000 (OTE)  (50% base salary and 50% commission). This range reflects our USN compensation band. Additional premium percentages may apply based on our tiered premium location-based strategy. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. #LI-Remote

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience. 

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out